Testimonials

When I tell you I enjoy every experience at Mercedes Benz...

When I tell you I enjoy every experience at Mercedes Benz of North Olmstead!!!! Barry is awesome, and the rest of the staff including the Receptionist make you feel right at home!!!

Customer: janell8632
Date: 2019-12-07
Reason For Visit:
Employees dealt with:

First visit at the dealership buying a 2020 Dodge Ram 1500. Staff were extremely friendly. Found what I was looking for in a coupe days. Riaz Khan hooked me up with the best deal possible. I will definitely recommend this dealership in the future to my family and friends.

Customer: Aleksandar Culum
Date: 2019-12-05
Reason For Visit:
Employees dealt with:

This dealership is outstanding. When I first arrived I was instantly helped. Norman is a sales advisor there and let me tell you he’s definitely someone you want to go to. He’s very generous and makes you feel like you’re family. Jill is a financial advisor there and she too is very kind and sweet. They were able to find me and my girlfriend cars. I highly recommend coming to this dealership. They treat you like family and that’s why I gave it 5/5! P.S give Norm and Jill a raise... they are more than deserving of one!

Customer: Tye Abdulov
Date: 2019-12-04
Reason For Visit:
Employees dealt with:

Well, that was easy!

Last week I called to ask Shawn Blum to find me a preowned AMG GLE 63S Coupe. Based on how rare the vehicle is and considering the features and colors I wanted, Shawn told me that he would do his best to find one over the next couple months. It's a week later and I just made it home with my Certified GLE. I have to say that I'm impressed with how seamless the process was. Shawn was very helpful answering questions about how and when the vehicle would be shipped to the dealership, as well as the certification process. He spent as much time as I needed getting me familiar with all the features of the vehicle. It was the experience I would expect from a Mercedes-Benz dealership. I would like to thank Shawn Blum for treating me so well, Bill Schwark for running a tight ship and Corey Shimell and Matt Frazier for getting me through the paperwork so quickly and easily.

Customer: Michael C
Date: 2019-12-03
Reason For Visit:
Employees dealt with:

I just leased my second vehicle from Countryside, (2019 Dodge Ram & 2019 Dodge Caravan). Jabor and his team were excellent to work with. Jabor went above and beyond to ensure we were happy and received everything on our wish list, (price, features, ect). Constant communication during the leasing process but more importantly after the fact. Frequent checkins to ensure we are happy. His recent promotion to sales Manager reflects his work ethic, honestly, and professionalism. I encourage you to go and see Jabor and his team before you purchase a Dodge/Chrysler product in the Windsor Essex Region. Thank you Jabor. Z. FATALLAH.

Customer: Zee .
Date: 2019-11-30
Reason For Visit:
Employees dealt with:

Marlon & Mercedes Benz North Olmsted

4th vehicle acquisition from this dealership, always a great experience and great cars, enjoyed assistance from Marlon Redmond, no pressure. Will refer for sure anytime.

Customer: chrishiggins
Date: 2019-11-27
Reason For Visit:
Employees dealt with:

Just purchased a vehicle from Midtown Honda. Mike M. was an absolute pleasure to deal with. Very outgoing, friendly and easy to get straight answers from. Had good recommendations, and never pushed for more expensive alternatives on us. We ended up with the right vehicle at the right price for our needs. Couldn't be happier. All staff we came in contact with were polite and accommodating. Will not hesitate to shop here again when the need arises.

Customer: Paul Hatanaka
Date: 2019-11-21
Reason For Visit:
Employees dealt with:

Smooth transaction. Excellent Service. Will deal again with this Dealer

Customer: vbranca .
Date: 2019-11-21
Reason For Visit:
Employees dealt with:

Enjoyable, Effortless Experience

Nick Walter called or texted several times. He knew exactly what I wanted because he listened. He was extremely knowledgeable and answered all my questions. He was so very personable, like a good friend. I felt very comfortable with him. He helped make the experience of buying a car enjoyable. Everything was handled expertly and professionally. He enjoys helping people, and it shows. Thank you, Nick, also, for the follow up call after the purchase was completed. Amy Sauders was so genuinely excited when I saw her. She had texted and called several times, too. I found the car on line and she was my first contact. Her follow-up was exemplary. I traveled from Maryland's eastern shore to the North Olmsted dealership. Amy was almost as excited as I was when I first saw my new used car. She took the picture in the photo. Thank you, Amy. Corey, thank you also. You did a wonderful job getting financing all set up. As one of the team, you made my experience absolutely carefree! Thank you so very, very much.

Customer: jsgodisgood2
Date: 2019-11-19
Reason For Visit:
Employees dealt with:

I recently purchased a truck from Performance Ford and the overall experience was absolutely effortless and enjoyable. Doaa was able to get me an amazing deal and went above and beyond my expectations. If anyone is in the market for a new/used vehicle, Performance Ford has my highest recommendation.

Customer: Aleksandar Galiyash
Date: 2019-11-19
Reason For Visit:
Employees dealt with:

Effortless

Ryan found my GLS450 in Georgia and had it shipped to MB North Olmsted in about a week. In the meantime, all paperwork was FedEx'd to me because of living about an hour away and didn't want to make multiple trips. Once vehicle arrived I took delivery in roughly a half hour... that is what I call customer service. Thanks again Ryan and we will see you in the spring for the wife's new vehicle.

Customer: Craig.h
Date: 2019-11-14
Reason For Visit:
Employees dealt with:

Excellent service

Excellent experience working with Shawn. Process of purchase extremely easy. Appreciate the follow up call regarding my purchase. Customer service with all of Mercedes Benz dealership was fantastic.

Customer: doernejo
Date: 2019-11-14
Reason For Visit:
Employees dealt with:

Nice car purchasing experience

Great dealer excellent salesman Marlon Redmond highly recommended. Talked on the Phone and negotiation about price. I travel from Buffalo, NY. They offer me a reasonable price, and they have a great selection of cars. I bought a used 17 Camaro SS from them, the exterior and interior are perfect. The whole time Mercedes Benz of North Olmsted takes care of me right, and they want to take responsibility for the car they sell. The entire time I visit them, they are professional and helped to solve the problem. I think I will revisit them.

Customer: John
Date: 2019-11-14
Reason For Visit:
Employees dealt with:

As someone who is very picky when it comes to how my vehicle is handled in service, I was hesitant bringing my FR-S to Eastway. However Heather and the team assured it was in good hands, and would be treated with care from start to finish. Not only was the work completed without a hiccup, the interior/dash (which had to be pulled apart) was reinstalled without any issues whatsoever. I’m thoroughly impressed, and would definitely recommend Eastway if you’ve been hesitant.

Customer: Mark H
Date: 2019-11-10
Reason For Visit:
Employees dealt with:

My wife and I recently purchased a used car from Mike M. who was fantastic to deal with. He was very honest and open about the whole process. Even after the deal as done and we were no longer dealing with him (while doing financing, ect) Mike was always there to answer any questions we may have had! This was also our 3rd Honda dealership we had gone to and this dealership by far had the best atmosphere and people! Big should out to Peter as well!

Customer: Gianfranco Zangari
Date: 2019-11-08
Reason For Visit:
Employees dealt with:

GREAT CAR PURCHASING EXPERIENCE!

Our sales associate was/is Marlon Redmond. Mr. Redmond was extremely helpful in providing us with outstanding service. He effectively coordinated the car purchase, financing, parts, and delivery. Marlon Redmond maintained ongoing communication with us throughout the entire transaction. He made us feel so special. Our overall experience was pleasant and stress-free. The support departments (parts, car maintenance, and delivery) exceeded our expectations. We highly recommend Marlon Redmond and Mercedes Benz of North Olmstead Dealership. The teamwork of this particular dealership works with the customer to achieve a win/win experience. This was A GREAT CAR PURCHASING EXPERIENCE! Mozella & Willie C. Watts, Jr.

Customer: mmcw19
Date: 2019-11-07
Reason For Visit:
Employees dealt with:

I went into Oakridge Ford on an internet ad. I was greeted right away by Sales Associate Dennis Stewart, such a nice guy! Very professional, courteous and prompt. Dennis made sure my car was perfect for me and everything was taken care of for pickup. He made it easy, fun and I was very happy with the customer service. Very laid back, friendly dealership, I did not feel pressured at all. Overall, great experience! Thanks Dennis, I will be back and highly recommend you to my friends and family!!

Customer: Donna Ford
Date: 2019-11-07
Reason For Visit:
Employees dealt with:

I was very hesitant to take the leap to purchase a new vehicle even though I really did need one! All the staff were very understanding and bent over backwards to provide me with the best new vehicle possible! All in all very good service!

Customer: Deborah MacLeod
Date: 2019-11-07
Reason For Visit:
Employees dealt with:

REAL customer service

If for any reason besides getting the best deal (which you will get), this dealerships customer service is above par ! I was in between choosing three vehciles from three different dealerships. Once I visited this dealership... It was a no brainer decision. They treated me like a person, not a number and continued to show enormous amount of respect for my decision making process. No pressure, no sales pitches, no overload texts or emails. This dealership has amazing staff! Extremely friendly and outgoing. everyone there had a smile on their face and greeted you. I loved this buying experience.

Customer: renea.medina
Date: 2019-11-06
Reason For Visit:
Employees dealt with:

Great Experience

Allan was wonderful to work with. He is very knowledgeable about the cars and was able to get me exactly what I was looking for. I was highly satisfied with the entire process.

Customer: jb
Date: 2019-11-05
Reason For Visit:
Employees dealt with:

Great experience

It was a great experience from start to finish. Lease was up and Barry helped me pick out the next GLE. We were treated wonderfully and everything was seamless. Many thanks to Barry and the North Olmsted team. A job well done and an amazing new car.... a ⭐️⭐️⭐️⭐️⭐️ experience!

Customer: Suzannesadd
Date: 2019-11-04
Reason For Visit:
Employees dealt with:

Another Great Experience

This is a lifetime partnership. MB of North Olmsted is first class and created such a great memorable experience for my wife and I. Adam is terrific and incredible to work with while we were transitioning into another Benz with them. Highly recommended.

Customer: Scott
Date: 2019-11-03
Reason For Visit:
Employees dealt with:

Great to work with

Pleasure working with Nick, he is personable and understood my needs. Stuck with the sale when it wasn't looking good, and was able to get more incentives that were needed. Exemplified a great work ethic and showed a great passion for his job.

Customer: ajmeans13
Date: 2019-11-01
Reason For Visit:
Employees dealt with:

Awesome experience from start to finish!!!!

Shawn was amazing to work with super accommodating in every way! Helped us narrow down the perfect car!! Want to buy a 2nd car now!

Customer: kborchik
Date: 2019-11-01
Reason For Visit:
Employees dealt with:

This North Olmsted Merceds-Benz dealership is...

This North Olmsted Merceds-Benz dealership is exceptional!! The staff provides friendly and professional customer service. Sales consultant, Adam Essa, is an excellent Brand Ambassador for this dealership. Adam is credible, hardworking and swift acting when it comes to providing the service that clients need. He kept in contact and handled all details throughout my process. I'd recommend him to anyone. It's because of employees like him that companies thrive and succeed. He's awesome!!

Customer: Lola
Date: 2019-10-31
Reason For Visit:
Employees dealt with:

Superior Customer Service

Mercedes-Benz of North Olmsted is a first class operation with superior customer service. Don LaPorte assisted me during the car buying experience. Don and the Mercedes team made the process easy and enjoyable. They were very friendly, knowledgeable and supportive. I am very happy with my experience and would highly recommend them!

Customer: Lucy M.
Date: 2019-10-30
Reason For Visit:
Employees dealt with:

This was an awesome experience. We have been Ford owners for years and after the horrible service we have been receiving we had decided to make the switch to Toyota and what amazing idea that was. Our salesman Noel was awesome, knew exactly what we wanted and made sure we got what we were looking for. He was extremely professional and friendly. We really enjoyed the experience at eastway Toyota. Noel you have made customers for life. I would recommend this dealership to everyone looking for great cars and great service.

Customer: Ryan Ducharme
Date: 2019-10-30
Reason For Visit:
Employees dealt with:

Great Service at Midtown Honda. This is my 4th Honda and Margarita was a pleasure to deal with. I highly recommend speaking with her if you are looking for a knowledgeable salesperson and great deal. Margarita and her manager Peter T work great together I felt valued she is truly extraordinary make sure you ask for MARGARITA VEGA I initially came into Midtown with a $3000 budget. However, after being introduced to Margarita Vega she educated me on the value behind being an owner of a Honda vehicle and took the time to guide me into making a decision that suited my finances. Peter T and the Midtown team made me feel valued and I am very impressed Thank you

Customer: Sam Mo
Date: 2019-10-29
Reason For Visit:
Employees dealt with:

I couldn't be more pleased with the customer service my husband and I experienced when purchasing our 2019 Ford Ranger Lariat. Dino who works in the Parts department highly recommended that we check out Oakridge Ford and from the moment we went there to when we made the final decision to purchase our truck we were treated like family with no pressure. Matias Viovy, our sales representative was very informative, friendly and wonderful to deal with. Matias went out of his way to make sure we got the truck we wanted within our budget. Drew in finance took the time to explain clearly all of the options available to us for financing, extended warranty and coverage. A huge thank you to Matias, Drew, Dino and the rest of the team who assisted in our purchase and for making our experience so wonderful. We highly recommend Oakridge Ford for the purchase of your next vehicle and make sure you ask for Matias, like I said he's a fantastic sales representative and works hard to make sure you find the right vehicle for you and that you are HAPPY and CONFIDENT with your purchase.

Customer: Athanasia Lerikos
Date: 2019-10-29
Reason For Visit:
Employees dealt with:

Incredible service and experience, from the moment I walked in the door... to when I drove my new Mazda off the lot! They make you feel like family, and explained everything in fine detail. This is my first ever Mazda, and I'm so happy that I decided to check them out. You now have a customer for life.

Customer: Mark McKenzie
Date: 2019-10-29
Reason For Visit:
Employees dealt with:

It was wonderful

I was so pleased with my salesman Marlon and the rest of the staff the were wonderful to work with. I will send everyone I know who needs to buy a car.

Customer: Lou
Date: 2019-10-28
Reason For Visit:
Employees dealt with:

One off The best dealership that I had to deal with

Guest: John Cooper
Date: 2019-10-28
Reason For Visit:
Employees dealt with:

Excellent experience, if you feel it's time for a new car then only Norm can get a deal. Friendly, outgoing and makes you feel like you're the most important person in the building. Flexible in his negotiations and honest, ensuring your needs match the vehicle. Will definitely be recommending to friends and family.

Customer: Kerlin Castillo
Date: 2019-10-26
Reason For Visit:
Employees dealt with:

Great car buying experience

Mr Blum and the rest of the amazing staff always Made the car buying experience awesome. Third car I have purchased from this dealership and the experience has always been excellent... Cant wait for my next purchase...will be a customer for life...Thank you to all the great folks at Mercedes Benz North Olmsted......

Customer: Jimmy.1967
Date: 2019-10-25
Reason For Visit:
Employees dealt with:

I Recently visited them for my car’s maintenance. Extremely professional and top notch service. I’ve always avoided dealerships because “they charge you unnecessarily and recommend you stuff you don’t need.” My experience however was different. Better price than CanadianTire and the staff told me what exactly I needed changed. For two other things that I didn’t change, they told me it has plenty of life left. It’ll last you till next service. I went in expecting to change the brake pads, asked them about it, they checked and told me it just needs service. I absolutely loved the shuttle service. While I go to CT and it’ll take them few hours to get through my service and I’ll be stuck there. Better seating at waiting area too.

Customer: Asif Saeed
Date: 2019-10-24
Reason For Visit:
Employees dealt with:

Customer Service beyond Comparison

From walking in the front door to finalizing the purchase, these guys are the best. Shawn and Matt went above and beyond to make my buying experience a pleasurable one; they were fair, honest and transparent throughout the entire process. I cannot say enough, simply the best.

Customer: gcvarney
Date: 2019-10-19
Reason For Visit:
Employees dealt with:

Out-of-state purchase

This dealership rocks! I've purchased several Mercedes cars over the years, as well as many other brands. This, by far, has been the best buying experience. And to top if off, I did this from thousands of miles away in California. Don LaPorte, why main contact, was always responsive, answered all my questions, and made me feel comfortable purchasing a high value car from thousands of miles away. Also kudos to Andrew Conner (finance) for being so helpful. Highly recommend this dealership.

Customer: CA buyer
Date: 2019-10-18
Reason For Visit:
Employees dealt with:

Staff helpful and made my day . First time feeling trust and honesty.

Guest: Sally Foster
Date: 2019-10-18
Reason For Visit:
Employees dealt with:

Tim Wilhelm is my go to sales person. He has helped my family in many ways. The atmosphere is comfortable and the staff are exceptional.

Customer: Karen Marentette
Date: 2019-10-17
Reason For Visit:
Employees dealt with:

Thanks to Midtown Honda for such a wonderful experience! After a couple of months of purchasing my 2019 Honda Odyssey EX model, I had to do a downgrade to a smaller vehicle due to my current parking situation. The managers and sales staff made my change such a smooth transition and even the financial paperwork is done and approved within a day or two. I also want to point out, Maria the Manager at Midtown Honda is incredible! I would definitely recommend Midtown Honda to my family, friends and neighbours. Keep up the good Job!

Customer: Peter Phung
Date: 2019-10-15
Reason For Visit:
Employees dealt with:

Awesome service. Was in Windsor for work and without an appointment got my Lexus repaired within 24 hours of me dropping my vehicle off even with the service department being down a couple technicians. All the staff were friendly and curious. If I ever break down in Windsor, this is where I will be going.

Customer: A. Jason Lee
Date: 2019-10-14
Reason For Visit:
Employees dealt with:

Norm and Samira were amazing! They took great care of me, got me the exact truck I was looking for, and made it all come together in less than a week. From the start to finish it was nothing but top notch service from both of them and even after the sale Norm reached out to ensure that everything was fine with my truck and asked if I had any questions. Truly exceptional customer service!

Customer: Victor Addis
Date: 2019-10-07
Reason For Visit:
Employees dealt with:

I recently bought a pre-owned car and am very happy with it. We went to numerous dealers who either, showed price only but no mileage or nothing at all on the vehicles. All prices, features and mileage were clearly marked at Oakridge, that made my decision to shop here. Nothing was hidden. Carly and Drew really helped us and were really great to work with. Thanks!

Customer: Sally Colman
Date: 2019-10-07
Reason For Visit:
Employees dealt with:

I’ve had nothing but great experiences at Midtown Honda. I purchased a car from them a few months ago and I would recommend this dealership to others. I highly recommend Peter T and his sales team as they are very professional and friendly. I travel far to do business with this dealership and I believe it is worth the drive!

Customer: Chelsea Feikema
Date: 2019-10-05
Reason For Visit:
Employees dealt with:

Fantasctic and Exciting experinece!!!

I have perused the web for weeks in search of my dream car. I knew the exact car that I wanted down to the price, features, exterior/interior color and even the style of rims. I found 6 vehicles within the 400 mile radius that I was willing to travel. After several emails and conversations with several dealerships, not one had impressed me as much as MB of Olmsted. The place was state-of-the-art and the selection of beautiful cars was sublime. My sales associate, Shawn, answered all of my questions and was very personable and knowledgeable. What was important to me was that the vehicle was certified, a good warranty, and the condition, all of which were satisfied. Even after my purchase, Shawn has reached out to me just to follow-up. What was also impressive, was how accommodating they were to me. On the day of my arrival from Indianapolis, traveling arrangements issues arised that resulted with me arriving 3hrs past close. Amazingly, Shawn and his team all waited for me and provided me with a full service, stellar experience. No rush at all. Above and beyond service! As for the car, it was even more beautiful than I had expected. Literally flawless! Shawn had the vehicle detailed to the max. He also had an area where there was a small chip on the bottom of the lower bumper professionally repainted, not just a glob of touch up painted dabbed on the surface. There's a lot more that I can say but need I say more. Lol! If you're looking for a Mercedes, then this is definitely the place.These guys are amazing!!!!! Thank you Shawn, Corey, and Michael.

Customer: Rod K
Date: 2019-10-04
Reason For Visit:
Employees dealt with:

I always bring my Ram truck for service here, these guys are amazing. Anthony the service advisor is so helpful and he has so much knowledge of what he is doing. Highly recommended.

Customer: Billy Atwal
Date: 2019-10-02
Reason For Visit:
Employees dealt with:

Had such a good experience here! Mike M is the best!! I was in a really sticky situation and he did his best to help me out as much as he could! Best ever!! I highly suggest everyone to go and see him if you’re looking for a new car!

Customer: Jenna Miranda
Date: 2019-10-01
Reason For Visit:
Employees dealt with:

I recently went into Chrysler to look at a Hyundai Elantra that they had advertised on their website. I met with a Salesman named Christian, he showed me the car and went for a test drive. We had talked about the car and had a great conversation during the test drive which made me feel very comfortable. He was not at all pushy and he let me take my time and he also looked over the car for me as the car was an "as is" sale. I ended up purchasing the car, I went to pick it up Monday evening and noticed that the car was dirty inside (from previous owner). Being an "as is" car they don't detail/clean them. Christian seen that it kind of bothered me a little and without hesitation he told me to grab a coffee from their lounge area while he went and cleaned the car out HIMSELF!. This whole experience was great, he is a prime example of what a salesperson should be. Friendly, knowledgeable, and definitely went above and beyond to ensure his clients needs were met. My husband and I will come back to see him when we are ready to purchase a truck.

Customer: Melissa Crawford
Date: 2019-10-01
Reason For Visit:
Employees dealt with:

Went to Oakridge Ford for a recall ended up meeting Norman James. My husband and I went back on Saturday so we could look and drive the Ecosport. Norman was extremely helpful and personable he made us feel like one of the Ford family. Well say no more he had us hooked we felt like we new him all our life. Our experience was fantastic not only with him but also with Jillian Head and all the other Ford team. We would like to thank all the people at Ford for a wonderful experience and look forward to seeing you all soon.

Customer: Karen Turner
Date: 2019-10-01
Reason For Visit:
Employees dealt with:

Drove from Milton because their prices are very reasonable. After speaking with Frank and Jerry I felt confident in buying my car from this dealership. They are easy to talk to with no pushy sales.

Customer: Isi Marchese
Date: 2019-09-30
Reason For Visit:
Employees dealt with:

Just bought my first brand new car (2019 Mazda 3 GT). Khaled Ayoub helped us buy it and offered an amazing first time buying experience. Would definitely recommend going to Windsor Mazda if you're in the market for a new car.

Customer: Dario DeBlasis
Date: 2019-09-30
Reason For Visit:
Employees dealt with:

Great buying experience

Joe W. did a great job with us throughout the entire buying process. We had never owned a Mercedes before and were not that familiar wit the various models and options. Joe was very patient as he took us through the product line and offered test drives of any model we were interested in. He quickly found the car we wanted and his follow-up on our questions was outstanding. There was never any pressure throughout the process either, making for a fun experiences. I would recommend Joe and the dealership to anyone looking for a Mercedes

Customer: chris
Date: 2019-09-29
Reason For Visit:
Employees dealt with:

Loved my experience at Oakridge Ford. Excellent staff they have there. Enjoyed my time there and love the car I purchased. Answered all my questions and concerns that I had. They did a great job helping me. So coming back here for my future cars down the road.

Customer: Dylan Kingma
Date: 2019-09-29
Reason For Visit:
Employees dealt with:

Perfect car buying experience

I just purchased a 2016 c300. When I went to Mercedes of north Olmsted I had a few cars in mind, as I was there I never felt rushed to chose and or buy a car , throughout my buying experience my salesman marlon was patient with me and super nice and friendly , he never made me feel rushed and he always took me serious and always tried to get me the best deal I could possibly get , there was not a single thing to complain about durning my visit. The car runs great and came out of detail lookin brand new. that was hands down the best car buying experience I've had and look forward to buying cars there in the future.

Customer: chris291433
Date: 2019-09-26
Reason For Visit:
Employees dealt with:

Yesterday, I took my 2017 Toyota Camry LE plus trim model for the service 2 (includes oil change, fluid top up and tire rotation). They really took good care of my car. Also, service advisor Heather was very knowledgeable and kind person. Enjoyed free coffee and nice environment. They offer me a complimentary car wash as well. Thanks Heather. Eastway Toyota dealership is the best dealer in Windsor area.

Customer: Obaid Qureshi
Date: 2019-09-21
Reason For Visit:
Employees dealt with:

This review is specifically for Mike A. Alaghband and not Midtown Honda. Mike is hands down one of the best car dealers my husband and I have ever met. He was kind, patient and transparent. He actually recommended and wanted what's best for us and didn't just want to make a quick sale. He made sure we were at peace with all the features and the condition of the car, as well as the deal that we finally ended up with. This was our second visit to midtown, after the first one that left a bitter taste in our mouth..because of the extra fees being forced on us on top of the listed price, and the way sales tactics were being used on us. We're so glad to have met Mike during our second visit, and even though we went a little over our budget, we're glad the deal was straightforward, clean and gives us a peace of mind. Thank you, Mike - this 5 star rating is purely for you.

Customer: Mahrukh Hakim Hassan
Date: 2019-09-21
Reason For Visit:
Employees dealt with:

Wonderful customer service

We had wonderful customer service at Mercedes-Benz of North Olmstead. Mitch Wolf was very accommodating in all our transactions with this dealership including purchasing new cars, trading in older ones, and delivering and picking up cars at our home. We will continue to do business with this dealership

Customer: 527ctg
Date: 2019-09-20
Reason For Visit:
Employees dealt with:

Awesome customer service!

I recently purchased a "Drive Options" C300 from Mercedes-Benz of North Olmsted. Bill Schwark was the sales manager and Nick Walter was our sales rep. They both went above and beyond to make sure that we had a positive experience. Nick was very patient while I asked many, many questions during the purchase and explanation of options! Since we purchased the car, I've texted Nick with questions to which he was very responsive and even stopped back up to ask for his help in pairing my new iPhone! He provided awesome customer service in every instance and made it very clear that he was available for anything we needed! Customer service is what sets these dealerships apart, in my mind. I have already recommend both of them and their dealership to a friend who's looking for a new car! I appreciate the great experience!

Customer: sstineman37
Date: 2019-09-19
Reason For Visit:
Employees dealt with:

Purchase of certified pre owned GLC300

My husband and I went in on a Saturday morning and met with Marlon who gave us a brief history of the SUVs that were available. We liked the GLC 300 and he had a perfect one on the lot. We purchase later that afternoon

Customer: Bill
Date: 2019-09-17
Reason For Visit:
Employees dealt with:

This is a great team who are constantly working to provide the best service experience. Thank you

Guest: Natalie Soroka
Date: 2019-09-17
Reason For Visit:
Employees dealt with:

I enjoy the good service from performance Ford. The advisor keeps me up to date during the process. The shuttle service is fast and friendly. I highly recommend their service team based on consistent results and friendly staff.

Customer: Mark Morris
Date: 2019-09-16
Reason For Visit:
Employees dealt with:

Chris helped my pick out my first car. He was extremely helpful and had no problem answering the 100 questions I asked. Overall a great experience and I would recommend checking them out if you are looking for a new or used car!!

Customer: matthew16118 .
Date: 2019-09-14
Reason For Visit:
Employees dealt with:

Awesome

My 3rd time doing business Mercedes Benz of North Olmsted and as always with great service and customer care. Adam is awesome and so is Michael Rybia

Customer: John Wilson
Date: 2019-09-13
Reason For Visit:
Employees dealt with:

Purchased GLS63

Worked with Tommy Findlay, sales person at Mercedes. Tommy was very knowledgeable and not high pressured. I felt very comfortable working with him. In addition, I had some service that I wanted performed on the car which Tommy coordinated entirely for me. Great job Mercedes!

Customer: JKacic
Date: 2019-09-11
Reason For Visit:
Employees dealt with:

Margarita was extremely helpful giving my husband and I, the best deal possible. She was patient and accommodating. The entire process was straightforward, painless and made the entire experience enjoyable!

Customer: Oneidis severino
Date: 2019-09-09
Reason For Visit:
Employees dealt with:

We have been very pleased with our experience at Performance Ford. My wife was on the chat line with Tim who greeted us at the door. He introduced us to Mark Renaud who worked very hard to find a truck to meet our needs. We wanted safety features, great gas mileage and comfort. He has patiently showed us all the new features and how they work as we have never had them before. He made the stressful decision of choosing a new vehicle much easier for us. We would definitely recommend Performance Ford and Mark Renaud.

Customer: Bill Derbyshire
Date: 2019-09-06
Reason For Visit:
Employees dealt with:

Excellent customer service with purchasing a vehicle Ted was very helpful and went beyond expectations in looking for and purchasing my new vehicle. He was very professional and was helpful in every aspect he could. I would highly recommend him! Thank you for the great experience.

Customer: Sarah Stewart
Date: 2019-09-05
Reason For Visit:
Employees dealt with:

AWESOME EXPERIENCE!

Searching for a replacement vehicle I found an ideal prospect on-line in Ohio. Sam Marawan answered the phone and within a couple of hours my certified pre-owned 2017 Mercedes 550 SL was mine and in the preparation process for transport to me in Florida. Sam sent me numerous photos of the car and even sent a video in natural daylight so that I could get a true read on the colors. The car arrived timely and in perfect condition. Sam has checked back with me since to make sure that I am familiar with all the options and features. Sam truly showed that he cared about getting me in the car that was right for me. Matt Frazier, Finance Director, facilitated the financing and paperwork and did a terrific job of pushing out the forms to me late on a weeknight. He then called to see if I had any questions about any of the documents. CANNOT SAY ENOUGH ABOUT SAM & THIS DEALERSHIP!

Customer: CAROL
Date: 2019-09-03
Reason For Visit:
Employees dealt with:

New service adviser Mari was very customer-focused and helpful. My Ford Edge 24K service was completed by noon. Rides both ways very good!

Customer: Anne Haas
Date: 2019-09-03
Reason For Visit:
Employees dealt with:

I came in with friend to look at a couple of options for a vehicle. Norman James helped us , and it was like an instant bond. His method is about establishing relationship and trust. he didn't put me into something I either didn't want or couldn't afford. with his help, we found just the right car.I'm saying that if you want to feel at ease and feel like you are talking to a friend and not just a salesman, Norm is the man to see. I have been telling everyone how great the experience has been, He even synced up my phone with the car! Thanks Oakridge Ford and especially Thanks Norman, Tim Caston

Customer: Tim Caston
Date: 2019-09-02
Reason For Visit:
Employees dealt with:

Recently bought a Honda civic from midtown Honda. My first big purchase! Energy was honest and patient, I didn’t feel pressured at all. He even worked extra late to ensure he answered all my questions. He was also available after the purchase to answer any questions or concerns. Would highly recommend.

Customer: Rebecca Oliveira
Date: 2019-09-02
Reason For Visit:
Employees dealt with:

My experience at oakridge ford was excellent. Jackie went over and beyond what was expected from a salesman and made the process of the trade in,to picking up my new truck exceptional. Very pleased. I would and will recommend him and the rest of the team in the future

Customer: Greg Pass
Date: 2019-09-01
Reason For Visit:
Employees dealt with:

We just picked up our 19 year sons first car , a 2016 Dodge Dart . From the time of purchase a week ago to pick up today , it was nothing but a positive experience. Our salesman , Christian , was professional, helpful , and made the process extremely easy . I had asked that certain things be done with the car before pickup and when we arrived today , the vehicle was beyond expectations. I don’t give out recommendations lightly but felt Christian and the Brampton team deserved a kudos . Can’t thanks you guys enough , we’ll done Tim

Customer: Ann Costain
Date: 2019-08-26
Reason For Visit:
Employees dealt with:

Very professional and fast paced

Bought a 2017 Mercedes Benz c300 and Marlon made the experience fantastic ! I received a fair trade in for my truck and was very happy with the vehicle I purchased

Customer: Jeieurrj
Date: 2019-08-22
Reason For Visit:
Employees dealt with:

Awesome job on finding me a car

SHAWN BLUM WENT ABOVE AND BEYOND TO HELP MAKE SURE I GOT FINANCED AS WELL AS FINDING AN AWESOME VEHICLE WITH VERY LOW MILAGE THAT WOULD ACCOMMODATE MY BUDGET. ALSO A SHOUT OUT TO BILL AND COREY FOR ALL THEIR HARD WORK. CLASS ACT ORGANIZATION

Customer: MikeyMike
Date: 2019-08-21
Reason For Visit:
Employees dealt with:

Magarita helped me and my wife purchase our vehicle and we are really happy with the experience! She was very pleasant to work with, showing us all the features and she worked with us on our budget. I'm excited to go sign the papers within the next few days and pick up our vehicle. I'd recommend this dealership to my family and friends.

Customer: Andrew R
Date: 2019-08-19
Reason For Visit:
Employees dealt with:

Outstanding customer service

This is my first time purchasing a Mercedes. My sales consultant was Shawn Blum and he immediately made me feel right at home. I've never had so much fun purchasing a vehicle as I did today! The employees build their business on value and honesty and that means everything to me. I was treated like I was their #1 customer. I am so happy that I checked out Mercedes of N Olmsted and that Shawn was my salesman. I Highly recommend Shawn and Mercedes of N Olmsted.

Customer: Pamhakaim
Date: 2019-08-17
Reason For Visit:
Employees dealt with:

Professional and friendly

The car was very well detailed extremely clean! Marlon answered all my questions kept to me in the loop. Very professional courteous and friendly would recommend the dealership

Customer: Spohnaj
Date: 2019-08-16
Reason For Visit:
Employees dealt with:

This place was great. Mike M was amazing, friendly and accommodating. We were a big crowd, and he managed to field all the questions coming his way. We got the car we wanted at a good price. Thanks Mike M.

Customer: Munisa Lakhi
Date: 2019-08-16
Reason For Visit:
Employees dealt with:

First class 5 star experience

This is a first class operation with a great helpful and pleasant staff. Barry is a wonderful sales person. I recommend this Mercedes dealership to everyone looking for a top of the line automobile.

Customer: wmforallen
Date: 2019-08-13
Reason For Visit:
Employees dealt with:

Our sales person Lucas and sales manager Peter were very helpful during our purchase of our used vehicle. Our experience with Midtown Honda was very good. You won't be disappointed if you go to see them.

Customer: Susan Donaldson
Date: 2019-08-13
Reason For Visit:
Employees dealt with:

Excellent

This is my first Mercedes purchase and I can say that I have not been disappointed yet. I love my car. But the best part has been the great customer service we have received from our salesman Shawnee. He has gone above and beyond what I expected from a salesman. I haven't had my car very long, therefore I haven't had to have too much contact with the service department. I did however need to get my extra key fob programmed and it was very nice that they came and picked up the car at my office and left a rental for my convenience. I hope that my future experiences are just as good.

Customer: MariVR
Date: 2019-08-09
Reason For Visit:
Employees dealt with:

Best and easiest out of state experience there is!

Shawn Blum is a tremendous man and I would recommend using him to anyone looking to buy a car out of state. The service at this Mercedes Benz deal is outstanding. Next car myself or my family gets from Mercedes will be from Shawn.

Customer: Ngianascoli
Date: 2019-08-09
Reason For Visit:
Employees dealt with:

Peter T and Mike M are car rockstars !!!!! We were treated better than family and they took care of all our needs beyond our expectations. This is the level of service that you can only find when you are dealing with a top notch dealership and professional staff. What a pleasure it was and we are so happy with the purchase of our new accord. Excellent job guys!!!!

Customer: Spy Man
Date: 2019-08-09
Reason For Visit:
Employees dealt with:

Loving my 2019 Honda Accord. Thanks to Peter T and Mike M from Midtown Honda for their stellar service. They took care of all my needs in an efficient and timely matter. You guys are awesome!!

Customer: Toula Barlas
Date: 2019-08-09
Reason For Visit:
Employees dealt with:

Ford took great care of me with my recall. They were able to drive me to work while my car was worked on and they were very kind enough to also pick me up from work and drove me back to Ford. There is one thing I am most thankful and great full that they not only fixed my recall but they also went out of their way to rotate my tires due to a tire pressure sensor I had on my car, not only that but they also did a diagnostic on my check engine light. Thank you Ford for making my experience such an amazing one. I will always go back to them for my issues. Thank you, and I hope this helps everyone else who may have doubts, throw your doubts away, and go see Ford Performance on provincial road in Windsor Ontario!

Customer: Alda Audeshe
Date: 2019-08-09
Reason For Visit:
Employees dealt with:

Vehicle selection is amazing. Sales and service in particular are second to none. I have really enjoyed my experience at Performance Ford

Customer: ginny kereliuk
Date: 2019-08-08
Reason For Visit:
Employees dealt with:

I recently had my vehicle serviced at Performance Ford. My service advisor Cristian was awesome - friendly, courteous, helpful and knowledgeable. My vehicle was serviced in half the time that I had expected and everything has been running smoothly with the vehicle so far! My vehicle was also given a car wash before I picked it up! The service manager was very welcoming upon my arrival, and he also sent me a letter at the completion of the service work to thank me and provide me with his contact information should I have any questions or concerns. The shuttle service to and from my home was excellent as well - prompt and courteous. Overall I had an outstanding experience having my vehicle serviced at Performance Ford! Thank you so much!!!

Customer: Lisa Courtenay
Date: 2019-08-06
Reason For Visit:
Employees dealt with:

Two CLA’s!

This was hands down the BEST car buying experience my husband and I have ever had! From the moment we were contacted after an online inquiry, to the final delivery, Shawn and everyone else on the team treated us like royalty. We absolutely LOVE our new cars and will be helping our son to buy a car from Shawn in the future. Thank you so much!

Customer: NicoleMcKinley
Date: 2019-08-05
Reason For Visit:
Employees dealt with:

Great service! I made my way to Midtown Honda because they had what I was looking for and cars listed at a fair price. This Honda location understands what great service means. My sales rep Inderjeet was personable, knowledgeable & professional. He helped me find a car I love and went a above and beyond to make sure I receive my car when it was convenient for me. After my purchase, the rest of the team including the service department made sure to provide the same level of service.

Customer: Danielle Fry
Date: 2019-08-05
Reason For Visit:
Employees dealt with:

Exceptional Service/Expertise

Had a great experience as first-time customers. Nick Walter was exceptional in his knowledge of cars, friendliness, down-to-earth manner and ease of dealing with the public. Would highly recommend this dealership if you want an outstanding experience. By far, everyone at this dealership we encountered was outstanding. From Nick to the receptionists, finance manager, car detailing and readiness crew. All around a great experience. We are so happy with our purchase and would definitely recommend and return for a future purchase.

Customer: CRK
Date: 2019-08-03
Reason For Visit:
Employees dealt with:

Amazing experience. Both Reese and Samira were an absolute pleasure to deal with from start to finish. Very professional team and happy to offer their assistance whenever it was needed. Would highly recommend to anyone in the future. Love my new F150! Thanks again!

Customer: Jesse Kovar
Date: 2019-08-03
Reason For Visit:
Employees dealt with:

Very professional friendly and informative Howell is one of the best salespeople I ever met. Highly recommend Performance Ford

Customer: Randy Romanick
Date: 2019-08-03
Reason For Visit:
Employees dealt with:

Outstanding Experience with Barry!!!

Barry was wonderful to work with...I actually texted him right before I left for Las Vegas to let him know when I returned I wanted to start looking for a new Lease. He immediately stated to work on finding me a car. He texted me a few times with pictures and information. I purchased the car via Text with him from Vegas sight unseen. He picked the perfect car for me and made this purchase effortless for me and extremely enjoyable!! He is outstanding and will always do business with him!!

Customer: 1HOTBNZ
Date: 2019-07-31
Reason For Visit:
Employees dealt with:

I received excellent customer service when purchasing my new ford escape from Oakridge Ford. Matias V is very knowledgeable and professional. He explained everything in detail about my new escape and answered all my questions. Everything was done quickly and efficiently. Matias even followed up with me a few days later to make sure I was enjoying my new vehicle. Truly exceptional service. I would highly recommend Matias to anyone looking to purchase a vehicle at Oakridge Ford. A pleasure to deal with the Oakridge Ford team!

Customer: Vicki Barber
Date: 2019-07-31
Reason For Visit:
Employees dealt with:

I purchased my first truck here and was very happy with the staff. When I walked in there was not one person that didn't say hi. Chantelle was my sales person and she went above and beyond to help me out. I just purchased another truck from them and again used Chantelle. She was amazing. I had a small issue there, and that was taken care of by Nicole. They will go above and beyond to help you. Keep up the good work!!

Customer: Marlee Richer
Date: 2019-07-31
Reason For Visit:
Employees dealt with:

Marlon is the Best!

We had a wonderful experience at the dealership with our recent Mercedes car purchase. Marlon was extremely professional, attentive, and helpful during the entire process. He helped to answer all of our questions and spent a great amount of time with us to make sure we had all the answers needed to move forward with our purchase. I would highly recommend this dealer and would suggest you work with Marlon!

Customer: Raniahammoud
Date: 2019-07-30
Reason For Visit:
Employees dealt with:

From the moment I walked in at Oakridge Ford I was greeted with a friendly smile. Tony Propadalo was professional, courteous, and knowledgeable. We all know that buying a car can be daunting, but he made it a very pleasant experience for me. He went above and beyond to make sure I was comfortable and satisfied. I highly would recommend Tony to anyone in the market for a new vehicle.

Customer: Amanda Van Lagen
Date: 2019-07-30
Reason For Visit:
Employees dealt with:

Beautiful cars and amazing service

Barry and Michael were absolutely amazing. They made the experience enjoyable and easy going. Their customer service was out of this world. I will be a customer for life.

Customer: MEKM_05
Date: 2019-07-29
Reason For Visit:
Employees dealt with:

Norm is a really responsible person. He will check with your frequently and get the best price for you. If you are looking to buy a car, I will total recommend him.

Customer: Tong Sha
Date: 2019-07-29
Reason For Visit:
Employees dealt with:

Norm was very helpful in finding me a truck, very candid, courteous salesman. He takes his time to make sure he gets you in the right vehicle, and he works for you to ensure you get a deal you feel good about. Overall good experience, Drew was great bringing us through finance as well.

Customer: Alex Woodcroft
Date: 2019-07-27
Reason For Visit:
Employees dealt with:

Very easy and straightforward to work with.

Curtis and the team at North Olsted were very quick to answer questions I had on a used car and easy to work with. I live over 3 hours away and they provided great documentation and video of the car I was interested in and made the purchase super easy. Very satisfied and would recommend them to anyone.

Customer: Pescador
Date: 2019-07-26
Reason For Visit:
Employees dealt with:

Barry Sisler=The Best In the Business!AND a GREAT Person!:-)

I'm a first-time, first-generation, first-of everyone within my (admittedly vast) social circle Mercedes-Benz buyer...I flew in from NYC (Manhattan) where I've lived for the past 16 years to Mercedes-Benz of North Omsted to buy my first Benz because the dealership was THAT highly recommended both nationally and locally. We were not disappointed in ANY way! Barry was not only the quintessential car salesman i.e. HIGHLY knowledgeable, expert, patient, supportive, understanding, empathic, NOT high-pressure-y (i.e. my biggest fear, TBH) yet was the consummate professional, accessible, rapidly responsive and in short...just basically anything/everything anyone could want when buying a car! A++++ I offer my absolute highest personal recommendation without ANY reservation! Thank you again, Barry! You're truly in a league of your own! And I'm excited to remain in touch! SOOOO much thanks!!!

Customer: FromManhattanToNorthOlmsted2019
Date: 2019-07-26
Reason For Visit:
Employees dealt with:

I shopped around for months trying to find the perfect vehicle and a sales person that was actually helpful and not pushy. Oakridge Ford checked all the boxes. From the moment I walked in Matias Viovy was friendly, knowledgeable and followed up with every little detail. I was very specific about what I wanted and flip flopped a lot. He never got annoyed and helped me through every step of the process. He was fantastic! The friendliness, customer service, knowledge and professionalism he provided us with was top notch! I would recommend him and the dealership to everyone and anyone looking for a vehicle.

Customer: Mel Coleman
Date: 2019-07-26
Reason For Visit:
Employees dealt with:

Performance Ford What an Amazing Place If you are looking for a Vehicle Go see Dylan Vanderbeck and Moe Hazmie Hands Down Ford makes the best Truck! The ride is Amazing and The Fuel Economy is unbelievable. Make sure you check out Performance Ford

Customer: Zeus's Dad
Date: 2019-07-25
Reason For Visit:
Employees dealt with:

Determine and patient

My sales consultant, Shawn Blum was very patient with me. I had certain things on my wish list that I desired for my new car. Everyone said it was impossible, but not Shawn. Shawn would send my husband and I emails and calls for six months. Shawn was determined to find the right car for me...and he did!!! We were out of the country on vacation, when he sent us a email of a car with everything on my wishlist. Shawn found the perfect car and it had everything I wanted and more!! The best thing about all this was Mr. Blum did all this over the phone. We live in Michigan, so this was over two hours drive on a good day. The first day we met Mr Blum was the day we drove from Michigan to Ohio to purchase the Mercedes GLE 300 Coupe.

Customer: MiMi245
Date: 2019-07-24
Reason For Visit:
Employees dealt with:

I was impressed with your Salesperson, Norm James, when I purchased a 2019 Escape.He went over and above to make sure all went smoothly, He explained every feature in detail with great patience. If you are in the market for a vehicle, Norm James is the "guy" to see. In my opinion he is really Top Notch.

Customer: Jean Hebden
Date: 2019-07-24
Reason For Visit:
Employees dealt with:

I was impressed with the service. I have a service package, and I did not have to bring any issues up, as the technician’s dealt with everything, everything, before I could ask about issues. I am stage 4 cancer, and I included the package as a protection for my wife. The responsible actions of the staff put my mind at ease if things change for me in the future. Thank you Matthew

Customer: Matthew Mezger
Date: 2019-07-23
Reason For Visit:
Employees dealt with:

Happy Client

Sales process was very easy and thorough. Treated with great respect and patiently answered all of our questions. I will definitely be back again in the future.

Customer: Medina Mike
Date: 2019-07-22
Reason For Visit:
Employees dealt with:

Excellent service through and through. I never have a lot of time on my hands so I was messaging late at night at the gym and surprised to get an answer. The person online was quite helpful considering the time! They set me up with a contact for the AM and took all my information and suggested I would expect to receive a call. By chance I was in the area the next day and stopped in for a test drive. I was directed to a gentleman by the name of Mark Renaud. Amazing guy; took beyond excellent care of me from start to finish. Very happy with my first time ever truck; the F150!

Customer: Rob L'Ecuyer
Date: 2019-07-22
Reason For Visit:
Employees dealt with:

I just purchased a 2019 Soul Red CX-5 GS from Windsor Mazda and was very pleased with my experience. Ahmed bent over backwards to make sure I got the vehicle and options I wanted at the best price. He even made himself available on his days off to facilitate my purchase, working in tandem with the Mazda team, including Victor and Laura Ahmed not only spent a great deal of time explaining the Mazda's many amazing features, but told me to stop by or call anytime with any subsequent questions. Alex, the general manager, and Jenny also worked diligently to iron out the few wrinkles that arose. Overall, I felt it was an incredibly professional experience and I feel confident recommending the Windsor Mazda team.

Customer: Jennifer Ammoscato
Date: 2019-07-20
Reason For Visit:
Employees dealt with:

Best car-buying experience ever!

This was a wonderful first-time buyer experience for our son. Shawn was extremely knowledgeable, helpful, and professional. He truly exceeded our expectations. It was an absolute pleasure working with him and the rest of the staff! Thank you!!

Customer: HeidiB12
Date: 2019-07-18
Reason For Visit:
Employees dealt with:

This review is based on my experience with Ali Roumie at Windsor Mazda. He was such a pleasure to work with while I was searching for a pre-owned Mazda to purchase. Ali is polite, knowledgeable, and accommodating. If you are in the market for a Mazda, I highly recommend working with Ali to find your perfect fit and a fair deal.

Customer: Jessica Reid
Date: 2019-07-18
Reason For Visit:
Employees dealt with:

Outstanding

My experience dealing with Maggie was outstanding and I felt totally comfortable and not at all under any pressure to buy. She is extremely knowledgable and she has my highest recommendation. I would not hesitate to purchase a car from her in the future. Thank you again for a fantastic experience, Greg Grecek

Customer: Greg123
Date: 2019-07-17
Reason For Visit:
Employees dealt with:

Marlon’s attitude is infectious. Great guy

Marlon went above and beyond in our vehicle purchase. He wasn't pushy and took all our comments and concerns with admirable consideration and resolve to resolution. We chose this vehicle over the other identical car at another dealer due to Marlon. He's a great asset to your sales team. I'd recommend that the dealership consider a more seasonal attire to help the salespeople cope with the outdoor heat. Full dress attire for 90+ degrees is rough. Though these guys are absolute troopers in this heat. Marlon, Bill (GM), and Bill (Service) were great. We appreciate their support and help. Marlon is incredible. Want a car? Go talk to him! :) Any other questions, let me know Alan

Customer: Carbuyer
Date: 2019-07-16
Reason For Visit:
Employees dealt with:

Had a great experience purchasing my Honda from Midtown Honda. They helped me a lot throughout the process, and made it such an easy & enjoyable process to purchase my car. With kind staff and experienced management team, Midtown Honda is the best dealer to get your next car.

Customer: Ali Saremi
Date: 2019-07-16
Reason For Visit:
Employees dealt with:

2014 Sierra

Great dealership! Fast and easy deal. Everyone was very friendly and helpful. Shawn was very helpful from the time I got to the dealership to the time I left. He knew I was from out of state and valued my time. Got me back on the road quick! Very happy with my experience!

Customer: Deano06
Date: 2019-07-10
Reason For Visit:
Employees dealt with:

Got a Cx9 and very happy with sales team and process. They don't push or try oversell you

Customer: Edward Bassous
Date: 2019-07-07
Reason For Visit:
Employees dealt with:

Friendly dealership even from 500miles away

Fantastic and friendly service setting up my lease for GLE 350. Barry is a friendly personable salesman. I'll definitely be renewing my lease with this dealership. Would recomment!!

Customer: Thisboymoe
Date: 2019-07-04
Reason For Visit:
Employees dealt with:

Purchased my first vehicle from this dealership. I am very satisfied with the customer service provided by the staff, from sales to finance department to technical support. Special thanks to Joseph Kim (salesperson) who demonstrated excellent knowledge, care, and patience throughout the whole process.

Customer: Paula N
Date: 2019-07-03
Reason For Visit:
Employees dealt with:

First class treatment

I just leased a 19 Mercedes CLS 450 and my salesperson was Barry Sisler. The best compliment I can give is to say that in the process of turning in my lease on my 16 Mercedes CLS 400, the respect and treatment Barry showed me convinced me to lease another CLS. While the car is outstanding, the communication, punctuality and process could have not possibly been more enjoyable. I certainly received a fair deal, no doubt about it, but more importantly, my time commitment was kept to a minimum and the process was totally painless and possibly even enjoyable. If I am purchasing/leasing a Mercedes in NE Ohio, this is my dealer, and it was worth the hour drive past two other Mercedes dealers.

Customer: jcollum68
Date: 2019-07-01
Reason For Visit:
Employees dealt with:

Excellent service through and through. I never have a lot of time on my hands so I was messaging late at night at the gym and surprised to get an answer. The person online was quite helpful considering the time! They set me up with a contact for the AM and took all my information and suggested I would expect to receive a call. By chance I was in the area the next day and stopped in for a test drive. I was directed to a gentleman by the name of Mark Renaud. Amazing guy; took beyond excellent care of me from start to finish. Very happy with my first time ever truck; the F150!

Customer: Rob L'Ecuyer
Date: 2019-07-01
Reason For Visit:
Employees dealt with:

I came in to get my car serviced with Konrad, and I have to say his service was exemplary. His attention to detail was truly appreciated and he explained each line item on my invoice. The shuttle driver Marco's service was also great! Thank you!

Customer: Cary Wong
Date: 2019-06-29
Reason For Visit:
Employees dealt with:

Brandy in the service department was phenomenal!!! I had to be somewhere and she ensured my car would be ready for me. I waited for the car and as promised it was done quickly and efficiently....it was even washed!!! Thank you Brandy!!!

Customer: Anna Bodnar
Date: 2019-06-25
Reason For Visit:
Employees dealt with:

Purchased a used vehicle

Marlin was very professional. He found the exact car that I was looking for. He has been quick to answer and responsive to my request.

Customer: Mm112391
Date: 2019-06-24
Reason For Visit:
Employees dealt with:

I just happily purchased a Honda Civic 2019. I was very satisfied with Margarita Vega’s service. She was very professional and considerate. She was patient to help me analyze whether I should lease or finance. She educated me on leasing since I did not know much about it. She gave me a good explanation along with examples. Her professional knowledge, kind attitude, patience and good vibe was impressive. *Bonus* For all my Latin people if you are searching for a car be sure to visit Margarita at Honda Yorkdale!

Customer: Pamela
Date: 2019-06-20
Reason For Visit:
Employees dealt with:

Mercedes of N Ohlmstead

Extremely responsive and customer friendly. They were fair and transparent from our first interaction to our last. I never doubted they had my best interests at heart

Customer: Gathom
Date: 2019-06-18
Reason For Visit:
Employees dealt with:

Curtis Cheney Jr knows customer service!

Curtis Cheney Jr went above and beyond to help us get the car we wanted! He was knowledgeable about every question we had. Very professional in every way.

Customer: Cannon Chris
Date: 2019-06-18
Reason For Visit:
Employees dealt with:

Skilled Professional staff- knowledgeable and smooth

The staff shows courtesy and respect from when you enter the showroom to when you sign the paperwork. The process is very organized and proceeds smoothly. Recommend these professionals.

Customer: Kendoo
Date: 2019-06-17
Reason For Visit:
Employees dealt with:

I bought My First vehicle jeep Sahara from this place. To be honest guys this place has awesome staff they give you full details about everything!! Specially Christian Lofty he dealt with me. He is fantastic and knowledgeable person he answered all my queries. He gave me enough time to think about. I think it is best experience i could ever have. Thank you so much to all team and good luck !!

Customer: javey brar
Date: 2019-06-16
Reason For Visit:
Employees dealt with:

Great experience with Lou at Eastway Toyota! This is our second vehicle from the dealership, and Lou was candid about the pros and cons of minivans vs SUVs vs a second vehicle for our growing family. We settled eventually on a Toyota Sienna LE - great vehicle value for the money. James gave us what we felt was good value for our trade in, Christina in finance gave us a great deal on additional coverage, and the vehicle has so far been great to drive and use. Thanks again to Lou and everybody at Eastway. UDATE: Brought in my vehicle yesterday (June 2019) for its scheduled maintenance. Jacob T (service advisor) did a great job looking after me, and the van was nicely washed for me too! Very happy with service.

Customer: Edwin Tam
Date: 2019-06-14
Reason For Visit:
Employees dealt with:

Exceptional client service

This was by far the most professional and pleasant car buying experience ever. Nick Walter has been incredibly genuine throughout the process. I flew in from Chicago so Nick offered and picked me up at the airport. The vehicle and all the paperwork was ready and complete for me to sign. Couldn't ask for anything more. Great experience.

Customer: WK
Date: 2019-06-11
Reason For Visit:
Employees dealt with:

Sam is the most helpful and knowledgeable dealer ever

At the Mercedes in North Olmsted, Sam was very helpful and went above and beyond to work with the manager team to get me the best deal for the new car. He handled everything in a timely manner with professionalism. He was very knowledgeable about the cars options, showed me the difference between the old and new car and explained to me how to utilize the new accessories. He was very kind and worked around my budget. Highly recommend Sam!

Customer: Joanna
Date: 2019-06-11
Reason For Visit:
Employees dealt with:

Purchased New Vehicle

I just purchased a new vehicle from Mercedes Benz of North Olmsted. I was assisted by Marlon Redmond, he was extremely helpful, professional and attentive to me as a customer. I would definitely recommend my family & friends to this particular Mercedes Benz dealership. Everyone was welcoming & helpful.

Customer: Haynes60!
Date: 2019-06-11
Reason For Visit:
Employees dealt with:

Grateful

I didn't go with an intent of purchasing that day but with the kindness, attention, patience and knowledge of Mitch it was an experience that made me feel comfortable.

Customer: sdvealtemple
Date: 2019-06-11
Reason For Visit:
Employees dealt with:

First Class

This felt like a black tie event. I was treated with white gloves. Thanks so much Allan and all of your cohorts for a fantastic first Mercedes experience.

Customer: anannicola
Date: 2019-06-10
Reason For Visit:
Employees dealt with:

A pleasure to deal with.

This is how a car buying experience should be. Professional, responsive, timely, no games. Great experience in all constraints. Would work with them again for new or used.

Customer: dlopresti0
Date: 2019-06-10
Reason For Visit:
Employees dealt with:

Awesome dealership!

The staff at Mercedes-Benz of North Olmsted is very friendly and efficient. I bought a used BMW and felt it was an excellent deal! They took care of all the details and made sure all my questions were answered before leaving. I will definitely return to this dealership when purchasing a vehicle.

Customer: Mary Harper
Date: 2019-06-07
Reason For Visit:
Employees dealt with:

Exceptional car-buying experience

We met Mitch Wolf at the Auto Show and reluctantly provided contact info, fully expecting to be hounded. A simple text followed, maybe once a month with info on the new models we expressed interest in. As the conversation grew and I listed the features important to me, Mitch would send a link to a vehicle that might interest me. I'm a little picky with color and features and Mitch was very patient. When we felt ready to test drive a vehicle with Mitch, he was extremely knowledgeable about the features, many of them new to this line. It was like working with a friend- no pressure, happy to help find the right vehicle for us and our budget, and most importantly, patient. He is extremely intelligent and has a genuine interest in building a relationship before selling a car. No doubt he will do well in life. MB of North Olmsted is, itself, quite the experience and made the process easy. We met several people from Management to Finance to the Coffee Bar and everyone clearly wanted to make our experience a comfortable and pleasant one. I love my new GLE 350 and appreciate the effort made by all to get me in the driver's seat of this amazing SUV. I would definitely work with Mitch and this dealership again.

Customer: D. Bokar
Date: 2019-06-06
Reason For Visit:
Employees dealt with:

How to make a customer feel great

So you start out with a fair price to draw you in than, Jeremiah took over, answered all my question, worked a fair price on my trade in, in constant communication but never pressured, all in all just a great experience. I feel I made friends not sales associates Thank you

Customer: tolechiw
Date: 2019-06-06
Reason For Visit:
Employees dealt with:

Great help in selecting a car and gave great advice.

Shawnee Blum, made my daughter Angela and my wife Pamela (we ended up buying 2 cars) feel very important. Shawnee listened to what they wanted and didn't try to sell them something different because what they were looking was not in stock. Instead he told them “let's take our time and find the right car for you”. When I heard this, I knew he genuinely wanted to get them what they were looking for. so when Shawnee sent me an email with what he just got in, we went right down and bought them. Thanks again Shawnee, I will recommend you to all of my family and friends. Tom Caruso

Customer: Tom Caruso
Date: 2019-06-01
Reason For Visit:
Employees dealt with:

Friendliness- the whole Lexus team and general manager James whom even came over to meet us Afran and Mustapha Were wonderful to deal with- extremely patient , honest, No pressure tactics A sincere Willingness to make it “ work” A Dozen beautiful roses on pick up day were the “ finishing” touch- they lasted two weeks

Guest: Elizabeth Rees
Date: 2019-05-30
Reason For Visit:
Employees dealt with:

Mercedes-Benz of North Olmsted is the BEST!

After months of searching for a vehicle, I found the exact vehicle I was looking for at Mercedes-Benz of North Olmsted. Upon contacting the dealership, I was contacted very quickly by Shawn to answer my inquiry. Although I reside in Michigan, Shawn and the North Olmsted team worked with me to ensure I received the best experience. Prior, I worked with other out of state dealerships who weren't as helpful. Shawn was very detailed, accommodating, flexible along with providing impeccable customer service. Shawn maintained ongoing contact to ensure a smooth purchasing process. Mike and Bill were also extremely helpful. With the assistance of this great team, I purchased my dream vehicle with no hassles and at a great deal. The vehicle was exactly as described and in excellent shape. It was a pleasure working with Bill and everyone. I highly recommend this dealership to anyone interested in purchasing a vehicle.

Customer: Tanisha
Date: 2019-05-28
Reason For Visit:
Employees dealt with:

I've only had to deal with this dealership a couple of times so far. Staff is friendly, parts desk and service seem quite knowledgeable and professional. I was surprised when I got a tire quote that it was relatively competitive with the going rates elsewhere. The place is clean and comfortable. Bathroom was clean.

Customer: Steven Chittle
Date: 2019-05-28
Reason For Visit:
Employees dealt with:

This is my second Lexus, They are always very efficient and knowledgeable. Mustapha is a pleasure to work with as well as the rest of the staff.. Thank you once again for the great service.

Guest: Paula Bardgett
Date: 2019-05-28
Reason For Visit:
Employees dealt with:

I switched to Performance Ford because they were on top of their game. After purchasing 7 new vehicles since 2010 and dealing with the other dealership, Performance Ford was light years ahead for customer service and satisfaction. I would like to thank Elaine Rueger for always going the extra mile in helping me with warranty work and following up to make sure I was 100% satisfied with everything. Great job Elaine!!

Customer: Randy Bondy
Date: 2019-05-28
Reason For Visit:
Employees dealt with:

Mark my salesperson was very knowledgeable. Gave me options and did not pressure me. After deciding on the truck I wanted I received on the date with all the paperwork ready for me. Mark went through on the options on my new F 150 and want to thank Performance Ford for the wonderful experience. Love my 5 L F 150.

Customer: john dagnolo
Date: 2019-05-27
Reason For Visit:
Employees dealt with:

Excellent Professional Service

The level of service demonstrated by our sales rep Mitch Wolf was beyond our expectation. GM Matt Youssef and all of his team worked with us and created a very seamless experience and transfer of vehicle. We highly recommend Mercedes-Benz and especially the North Olmsted group.

Customer: KP109
Date: 2019-05-24
Reason For Visit:
Employees dealt with:

Great experience!

We had been leasing a GLC 300. We met Mitch Wolf at the car show many months before the lease end. Mitch kept in touch and one day, on a lark and with no intention of signing a new lease yet, we went to North Olmsted to drive a new GLC 300. Mitch and Matt made us an offer that was better than we expected and we signed a lease without even driving the car. They made the deal very easy and we felt like we were really appreciated as customers. This was our best car buying experience so far. We love our new GLC 300.

Customer: ShakerMom
Date: 2019-05-23
Reason For Visit:
Employees dealt with:

Adam M. was an amazing help to me when I was looking for a new car. Adam was very patient with me and answered all my questions, showed me how everything worked, and ensured that I had all the features set up before I left with my new Ford Escape! Even after bringing the car home, Adam has taken the time to follow-up with me and answer my numerous questions! Adam has made the entire process easy throughout and I can’t thank him enough for all his help! I would highly recommend purchasing a vehicle from Oakridge Ford - ask for Adam’s help with your purchase!

Customer: Jessica Stovel
Date: 2019-05-23
Reason For Visit:
Employees dealt with:

Best Car purchase Experience with North Olmsted Mercedes

I want to first Thank Allan Goldstein for his 100 star customer service. He is the best salesman I ever dealt with. Transaction was smooth, he found the car I dreamed for with all the bell and whistles I wanted. He was so polite, professional, and may I add a sharp dresser😁. He had my car all wrapped up with a bow, I have never had this presentation and I have bought many cars. North Olmstead mercedes dealer as a whole, made me feel like family. I received a beautiful flower plant and gift for my 2019 Gle coupe 43. Dre, and other associates patiently made sure I knew how to operate my new car. It was just a heart warming, awesome experience I will recommend this dealer to any one. The manger and fianace men were so so nice also Thank you guys , I LOVE YOU ALL, and I love my new show room floor Mercedes 2019 Gle Coupe I will continue to buy my cars from you I WILL NEVER FORGET THIS EXPERIENCE.

Customer: Lilarg 2019 Gle 43 Coupe
Date: 2019-05-21
Reason For Visit:
Employees dealt with:

Excellent service

I have been a Mercedes owner for a long time, and I always will be,and I wonder why?, because the customer service at Mercedes bens always top of the line , the salesmen's very well trained, thank you to Marlon Redmen for the excellent service .

Customer: Mercedes bens
Date: 2019-05-20
Reason For Visit:
Employees dealt with:

Excellent experience

Our experience with your dealership was outstanding, all members of staff were very professional and knowledgeable. My husband and I traveled from Virginia to purchase our CLS, your staff made our visit very pleasant. All members we interacted with were very courtesy. I must stress the professionalism of our salesman Sebastian Martinez. We highly recommend your dealership to others and look forward to our next purchase with you.

Customer: Newcar200
Date: 2019-05-19
Reason For Visit:
Employees dealt with:

Just bought a Honda Odyssey 2019 in this location. Alexander helped my husband and me. He is a friendly, helpful and honest sale person. We got a good deal and advise from him. We are excited to get new car the end of this May. We hope everything will be go through smoothly. Thank you, Alex

Customer: Maggie Thao Tran
Date: 2019-05-19
Reason For Visit:
Employees dealt with:

Exceptional

The car shopping, service, the car and the whole experience exceeded all expectations and this is our second experience with Barry Sisler at Mercedes of North Olmsted. I Highly recommend doing business with Barry and team if you are in the market for a Mercedes.

Customer: GregandjessieD
Date: 2019-05-17
Reason For Visit:
Employees dealt with:

Fast efficient friendly excellent customer service

The car was ready as was the paperwork,Mitch and the team did a great job making the purchase of a new car efficient and fun but also made it very special and welcoming,we recommend this excellent dealership.

Customer: Dec
Date: 2019-05-16
Reason For Visit:
Employees dealt with:

Car Purchase

I highly recommend Shawn Blum he was easy to talk you and helped me get the best deal for my car. Answered all my questions and took the time to go thru all the cars features. Would recommend to friends and family or anyone looking to purchases a car from Mercedes-benz of North Olmsted.

Customer: Nick2345
Date: 2019-05-15
Reason For Visit:
Employees dealt with:

THANK YOU!!!!!

Curtis and everyone at Mercedes-Benz of North Olmsted were super friendly and helpful and got me into my DREAM CAR!!! I traveled a little over 2 hours to get there and would do it again in a heartbeat. I actually wish I lived closer so I could continue to go there and get my car serviced, etc...Great experience and I highly recommend you look for Curtis so he can help you as well. THANK YOU!!!! - George A.

Customer: GRA13
Date: 2019-05-14
Reason For Visit:
Employees dealt with:

Great experience buying a pre-owned Crosstrek

I had a great experience working with Curtis Cheney, he was very knowledgeable about the vehicle I was interested in. He was quick to respond, great at communicating and overall terrific to work with.

Customer: Kristin19
Date: 2019-05-13
Reason For Visit:
Employees dealt with:

Sebastian Martinez was AWESOME! Great long-distance sale!

We were just about to give up our search for a pristine 2016 Mercedes SLK. We viewed several other cars, at other dealerships, that were listed as certified pre-owned Mercedes and they were neglected at best. Based on other experiences it was hard to believe any salesperson, but Sebastian went the extra mile to provide us with videos and photos and gave us the confidence to drive 8 hours one-way to pick up our new SLK. We couldn't be happier with his help and their service. The car was just as promised and absolutely beautiful!!! Thanks Sebastian! You restored our faith that some people can be honest and trustworthy when buying a car. Great job and thank you again!

Customer: Jack
Date: 2019-05-13
Reason For Visit:
Employees dealt with:

Good experience

The car buying process was nice and sebastian martinez was very helpful in facilitating the buying process. Felt like a fair price was made for the car and would recommend the dealership and sebastian as well.

Customer: Mowwog
Date: 2019-05-13
Reason For Visit:
Employees dealt with:

Doaa was amazing and helped me get into great nx 300 wow couldn't ask for better!!😀

Guest: Sheila Deneau
Date: 2019-05-13
Reason For Visit:
Employees dealt with:

Best Birthday Experience

I heard great things about this dealership and decided to stop in as I was looking for a new car to celebrate my birthday. Mitch was very friendly and knowledgeable of the vehicle I was looking at and took extra steps to make sure my children were comfortable as well. The buying experience was great and the team actually bought me a cake and flowers when I came to get my new car. They also took the time to walk me through all the setup options - the personal attention was unbelievable! This has been the best experience and a birthday I will never forget.

Customer: MGardner
Date: 2019-05-11
Reason For Visit:
Employees dealt with:

Everyone was very friendly and informative.

Max was awesome and did a great job of being informative and working with me on the purchase of my car. Andrew also was very helpful and informative. I enjoyed working with both of these men as I went through the purchase process.

Customer: Cargirl
Date: 2019-05-10
Reason For Visit:
Employees dealt with:

Was impressed that i was able to get a mercedes

To just have faith. Though i was and still very displeased that i had to put my own license plate on amd that it didnt even have screws. Ive never had to worry about my plates with other vehicles. Plus i also had to call where my plates were in the first place. That alone almost has me rethinking another.. I do on the other hand love my car.

Customer: Cabi10574
Date: 2019-05-08
Reason For Visit:
Employees dealt with:

No stress car buying experience!

We had an outstanding experience with Allan Goldstein and Andrew Conner at Mercedes-Benz of North Olmsted. Allan located the exact model and color of my GLE 350 that we were looking for after we considered a few MB models. He made the transaction smooth and enjoyable. Andrew Conner was professional, personable and knowledgeable with our lease. There was no stress in this car buying experience! Thank you to all involved.

Customer: lbrady
Date: 2019-05-08
Reason For Visit:
Employees dealt with:

Great experience & great service!

Went in thinking that I wasn't eligible for an amazing car, but the team at North Olmsted Mercedes Benz went above and beyond to help me make it possible! Special thanks to Shawn Blum and Bill Schwark for the amazing service, as well as going out of their way to help me leave with everything I wanted in a car. I will definitely recommend this place to anyone looking to find a car with an amazing price and a very helpful staff. :)

Customer: mikaelaaa
Date: 2019-05-08
Reason For Visit:
Employees dealt with:

My experience with Lexus of Windsor was phenomenal. So great, in fact, I ended up getting a 2019 IS 300! I was in Windsor to visit family and was intrigued by the IS 300, so I decided to give the dealership a visit. I was greeted by Mustapha who not only showed me around but spent almost 2 hours answering questions and concerns I had. The best part about Mustapha is that he made us feel like family. He was courteous, professional, and genuine in every way. I had a very specific budget in mind and Mustapha went out of his way to help me get the best deal possible. Considering how big of a decision purchasing a car is, I really appreciated how patient Mustapha was with me during the whole process! It was definitely love at first sight for me and the IS 300 and thanks to Mustapha and Lexus of Windsor I got to take her home! Thank you for such a wonderful experience. If anyone is looking to join the Lexus family, I definitely recommend contacting Mustapha at Lexus of Windsor!

Guest: Mahnoor Gohar
Date: 2019-05-08
Reason For Visit:
Employees dealt with:

Excellent

Marlon and the rest of the staff made my buying experience very smooth I'd highly recommend this dealership. Super satisfied In my purchase I love my vehicle

Customer: Dwig05!
Date: 2019-05-07
Reason For Visit:
Employees dealt with:

We are very happy with the purchase of our 2017 Focus that was in mint condition and was a great price. Our salesperson, Carly, did a fantastic job and the whole process was stress free and seamless. Because we live a four hour drive from London, Carly went out of her way and even made a video of the exterior and interior of the car to show us before we even went to have a look at the car.

Customer: Marie Boucher
Date: 2019-05-07
Reason For Visit:
Employees dealt with:

5 stars ✨ 🌟 ⭐️ 🌟✨ Highly recommend! Excellent customer service!! Very knowledgeable staff. The staff was very patient when explaining some of the mechanics. U felt they gave me the TRUST I needed as it’s super important to me, especially being a girl dealing with mechanics (something that I’m not very knowledgeable about).

Customer: jessica moya
Date: 2019-05-07
Reason For Visit:
Employees dealt with:

Since 2007

There is nothing negative to say! It's been such a pleasure working with the staff at MBZ North Olmsted and my newest sales person, Barry Sisler, is an exceptional salesman. I was frightened about continuity when I hear Bernie Moreno no longer owned the franchise but there was no need to fear. Professional, personable, a real MENSCH. I could never shop anywhere else.

Customer: Pepps
Date: 2019-05-06
Reason For Visit:
Employees dealt with:

My service I received at Lexus of Windsor was exemplary. Mustafa, the sales manager, handled the pricing negotiations. He was upfront and direct about his bottom line – no pressure, no trickery. We were able to arrive at a mutually agreeable price very quickly. The star of this review has ought to be Mr. Teckle Yosief, the salesperson who handled my entire purchasing experience. Teckle made my experience at Lexus of Windsor an absolute pleasure. He was always polite, personable, and worked hard to satisfy all of my requests with regards to the reconditioning of the car. Teckle went above and beyond by keeping me updated throughout the process with photographs. My used vehicle was also missing its secondary key as the previous owner neglected to turn it in to the dealership. Teckle remained attentive to the issue even after the deal had closed and the purchase money was paid. The key was very well-packaged and promptly mailed to me in Toronto once he retrieved it from the previous owner. Never have I been so happy to give a car salesman my business and I will be sure to return to him in the future. I would recommend Lexus of Windsor to my fellow residents in Toronto without reservation. Their vehicles are priced lower than dealerships in Toronto and the service is top-notch – both these factors justify the road trip out west for me.

Guest: Xenos Chu
Date: 2019-05-06
Reason For Visit:
Employees dealt with:

We are very happy with the purchase of our 2017 Focus that was in mint condition and was a great price. Our salesperson, Carly, did a fantastic job and the whole process was stress free and seamless. Because we live a four hour drive from London, Carly went out of her way and even made a video of the exterior and interior of the car to show us before we even went to have a look at the car.

Customer: Marie Boucher
Date: 2019-05-06
Reason For Visit:
Employees dealt with:

Always happy with the service I receive from Performance Ford. Always in for service within a week of calling, and I never have to wait long to get my shuttle home. My truck needed an oil change, and 3 recalls done, and I was so pleased with how quickly they called to say it was ready!

Customer: Becky Duggan
Date: 2019-05-06
Reason For Visit:
Employees dealt with:

The salesperson Frank was a top notch. The service was very good. Moe in the business office worked hard on getting the deal finalize. My 2019 F150 a very good truck.

Customer: Dan Hussey
Date: 2019-05-03
Reason For Visit:
Employees dealt with:

My Experience Was Excellent!

Marlon Redmond was an AMAZING salesman. I contacted Marlon via telephone and asked for the exact vehicle I wanted. Marlon not only found the vehicle, but he made sure the entire staff was prepared and welcoming when I arrived. I was offered THE BEST service. I not only received my vehicle at an affordable price, I got a manicure and a special made coffee! I would recommend Marlon and the North Olmsted Mercedes Dealership to any and all friends and family.

Customer: Melissa Wilder GLC300
Date: 2019-05-02
Reason For Visit:
Employees dealt with:

This experience surpassed all my expectations!

Shawnee Blum was professional, accommodating and made this experience positive in every way. I highly recommend this salesman to anyone looking for a used car. I may never buy a new car again!

Customer: Sharon N.
Date: 2019-05-01
Reason For Visit:
Employees dealt with:

Once again, I am impressed with the service received by Brian and his team. Personally it is Brian, his service reps and his all round staff who keep me going back. I trust him immensely with our vehicle's services and his expertise/knowledge of what I should be looking at down the road! The staff always brighten my day when I visit! Thank you again!

Customer: Gino Piazza
Date: 2019-05-01
Reason For Visit:
Employees dealt with:

Great experience whenever we are in for service. The representatives are knowledgeable and very professional. We always feel like they handled things properly. The General Manager, James, is very helpful and willing to assist whenever we’ve had questions about things. A few times that we’ve needed a loaner car they’ve made sure we were taken care of and valued. We will be back for continued service. Thank you, James and the team at Eastway Toyota/Lexus.

Customer: Drew Varsava
Date: 2019-04-30
Reason For Visit:
Employees dealt with:

Great experience buying a used Jeep Grand Cherokee

Everyone at MBNO was awesome, especially Shawn Blum, my sales rep. He was patient while I checked out several vehicles before deciding on the Jeep. He answered all my questions, was excellent in communicating the status and made the car buying experience as painless as it can be. Bill was also extremely friendly and knowledgable. I'd definitely recommend working with Shawn and Bill at Mercedes Benz of North Olmsted!

Customer: Jim_Moorman
Date: 2019-04-27
Reason For Visit:
Employees dealt with:

Barry made our car purchase a wonderful, fun experience!

This is my/our first luxury car, and Barry went out of his way to make every step from "just looking" to "we'll take it" a pleasure! He's very personable, genuine, and an excellent listener. He was also very patient with my many questions. I felt he really got me and made it his mission to find the perfect car. He made suggestions about the car's detailing and the extra features he thought would be best, though no car like that was available in their inventory. Barry found the only one in the US (in Wisconsin!) with the right combination. He talked with his manager and they actually bought the car with no risk or obligation to me. He got it here in 4 days, making sure the driver was off for Easter Sunday. Barry cares about everyone, not just his clients. Through the whole process he was lots of fun and provided outstanding customer service to make this really special experience. He was absolutely right about everything. I LOVE THIS CAR! Everyone we encountered at the dealership treated us very well. We will certainly recommend Mercedes of North Olmsted to everyone.

Customer: HappyCindy
Date: 2019-04-26
Reason For Visit:
Employees dealt with:

New car purchase

We were greeted at the dealership by the general manager, Matt. He introduced us to Barry S. We were interested in a new GLA250. They had two ready for a test drive. One of the cars was just what we were looking for. Barry made everything go very smoothly and by the end of the day we had a new car in our garage. It was a very happy car buying day.

Customer: BuzzinB
Date: 2019-04-25
Reason For Visit:
Employees dealt with:

This was the first time we had walked into Eastway Toyota. Doaa greeted us with a smile and showed us around. She took her time and explained all the car features with great details and answered all our questions. The manager is very humble, we enjoyed our conversation with him. Doaa, the manager and Christina were simply outstanding throughout the process. Loved the service and had a great experience buying a car. Thank you!

Guest: Akash Patel
Date: 2019-04-24
Reason For Visit:
Employees dealt with:

Purchase of GLA 250

The salesman, Marlon Redmond, financial and technical people were knowledgeable and very helpful. I would not hesitate to purchase another new or used car from this dealership.

Customer: FirstMB
Date: 2019-04-23
Reason For Visit:
Employees dealt with:

Sam, The Egyptian Magician,.....Thank you, you are amazing

Sam is amazingly efficient. Didnt matter how many questions or concerns I had, he always took time to answer them whether via phone, email or text. He suggested to swtich from GLA250 which I was initially interested in to GLC300 because it will fit my need and lifestyle. He was 100% right. I am so pleased with my experience that I dont think I'll buy car from anyone else. I will definitely recommend him to everyone I know.

Customer: Savysav
Date: 2019-04-23
Reason For Visit:
Employees dealt with:

Very personal family moment

This purchase for my wife was a gift celebrating something very personal and special. Barry immediately identified the magnitude of my intentions and was with me lock-step through the entire process. He worked until he found exactly what I was looking for, as if he already knew my wife (having never met her). On his own, he purchased a cake and orchids, to enhance the surprise (he presented these himself at our doorstep). He also volunteered one of his employee discounts to make up some of the difference on what I still owed on my vehicle that I was trading in. He had just met me a few days before offering this discount. This speaks to the level of customer service North Olmsted MB is willing to extend. When the shock of the surprise wore off, my wife was in tears, knowing what this gift represented. Barry is no longer just the guy who sold us a car...he is also now a friend. He should be recognized within the organization and also publically for his efforts and kind-heartedness here. I'm forever grateful. Thank you Mercedes Benz of North Olmsted. Thank you, Barry!

Customer: Jeff
Date: 2019-04-22
Reason For Visit:
Employees dealt with:

Car shopping

Our experience with Mercedes Benz of North Olmsted was great. Shawn Blum was great to work with & made the car buying experience very easy. I would definitely recommend this dealership and Shawn to anyone looking for a used Mercedes.

Customer: Glori
Date: 2019-04-22
Reason For Visit:
Employees dealt with:

Recently bought new Corolla. I had great experience and they are very friendly. Especially sales and leasing consultant Doaa Abu Ras was excellent.

Customer: Rupesh Jaggi
Date: 2019-04-20
Reason For Visit:
Employees dealt with:

Successful Long Distance Purchase

From the first phone call to the delivery Sebastian was very helpful. He sent a video of the car on the lot, the paperwork arrived as stated, and the transportation of the vehicle was arranged and delivered as stated. All and all a professional and flawless transaction. Well Done!!

Customer: BenzBuyer
Date: 2019-04-19
Reason For Visit:
Employees dealt with:

I brought my mustang in to have the airbag replaced and the service was just amazing. Everyone working in the service area was so accommodating, and even offered me coffee upon driving in. They were all personable, and explained everything that was being done . I highly recommend Performance Ford.

Customer: Alison Caylor
Date: 2019-04-19
Reason For Visit:
Employees dealt with:

Only the Best

This is my sixth vehicle from Mercedes-Benz of North Olmsted . Without a doubt the most pleasant experience one could have in purchasing a fine automobile . The attention to detail the expertise of the staff excellent service department and friendly atmosphere make this a very welcome place .

Customer: 2019MBNOE450
Date: 2019-04-16
Reason For Visit:
Employees dealt with:

I bought my 2013 Focus almost 6 years ago. I had a great experience buying the car. Ted, my salesman, listened to me and helped me refine my tastes into what I eventually bought. He never pushed anything on me and was good about getting answers to questions I had. At no point did I feel there was anything sneaky or underhanded going on. With the exception of my first set of winter tires, I have exclusively had my vehicle only to Ford for service. I took it to Oakridge for 3.5 years before I moved 2 hours away. The service department at Oakridge Ford is top notch. They're responsive, knowledgeable and trustworthy. I do not recall ever having to wait more than 10 minutes for a shuttle, either. (Bit of a sidebar here: I am not fond of my two local Ford dealers. So much so that I drove two hours one way back to Oakridge Ford for them to perform a full brake service). If that isn't a testimonial, I don't know what is.

Customer: lcbp1985
Date: 2019-04-16
Reason For Visit:
Employees dealt with:

Best Delership Experience Ever

This is the 5th Mercedes we have purchased from Barry and Mercedes Benz of North Olmsted and we are trading in another soon to replace with another Mercedes that Barry will help us find. If you want a great experience, fair pricing, great service and the best team ever, buy your car here. Barry is very professional, very experience and extremely helpful. We have some crazy requirements when we purchase cars (color, features, etc.) and Barry hits the mark every time… and he does it with a smile on his face. He is excellent at helping you navigate the features of the cars, choosing the right model for you and doing it fairly. Plus, Barry stays with you though out the entire process. If you want a Mercedes go to Mercedes Benz of North Olmsted and see Barry Sisler, you will not be disappointed and you will leave in your new Mercedes feeling happy and knowing you got a great deal.

Customer: TSH78
Date: 2019-04-15
Reason For Visit:
Employees dealt with:

Second Mercedes!!

Best dealership in Ohio! I drive up from Columbus just to deal with Barry Sisler! He's helped me find two cars in the past few years! They go above and beyond helpful and are so kind! I'll always be a loyal customer of this dealership and I highly recommend Barry!!

Customer: xkristenreneex
Date: 2019-04-11
Reason For Visit:
Employees dealt with:

Ready for Spring!

Thank you Barry for delivering another fabulous experience! I truly love my new car! You, Matt, Joanne, and Andrew made 5th one so special! Truly this is the only place I will ever buy from. Thank you again!

Customer: Leisa Black
Date: 2019-04-11
Reason For Visit:
Employees dealt with:

This is it

The previous vehicle I'd purchased was a good experience. In and out in under 2 hours. This time frame and similar, but so much better otherwise. The dealership wen the extra mile to make the vehicle fit financially. They even assisted with transportation. Don is awesome especially with the service after the sale.

Customer: KwB
Date: 2019-04-06
Reason For Visit:
Employees dealt with:

Car Number 6!

Allan is the VIP client manager for a reason. Here are the top three things that earned my business six cars in a row: He knows the Mercedes fleet backward and forward-- ask him a question, he'll know the answer. He's honest. When he says "I want you to be happy with your car", he means it. Looking forward to number seven, Cheers.

Customer: CurtisLLC
Date: 2019-04-05
Reason For Visit:
Employees dealt with:

2019 C300 Mercedes

Love my new car! The drive is so smooth and the sound system is awesome!! Thank you Barry for your customer service! It has been a pleasure working with you.

Customer: Cherieamour
Date: 2019-04-03
Reason For Visit:
Employees dealt with:

Used BMW M2

Bought my Dream Car from this dealer and worked with Curtis Cheney Jr. Had a Great Experience from everyone at this Dealership. Had a long drive to get here but it was worth it. Thanks again Curtis and would purchase another vehicle here.

Customer: Marc BMW Guy
Date: 2019-04-03
Reason For Visit:
Employees dealt with:

Excellent customer experience. Easy to book an appointment, able to drop off my vehicle and utilize their shuttle service. Service was completed within the expected time frame at the cost quoted. I was contacted when the work was complete and their shuttle picked me up to return to the Ford dealership. Took advantage of redeeming benefits from their rewards program to reduce my bill. My car runs great and I am very happy with their service. The dealer utilized phone, e-mail, and text to co-ordinate all the activity. Great job!

Customer: David Ross
Date: 2019-04-03
Reason For Visit:
Employees dealt with:

Sales Team

Dealership was very professional and provided excellent service. My sales representative (Sam Marawan) was also very knowledgeable, professional and friendly. He followed up on an outstanding item, text me when it was available and ensured I was satisfied with my purchase. The vehicle was in great shape as all the cars on the lot. Would definitely buy another vehicle from them.

Customer: Moon
Date: 2019-04-02
Reason For Visit:
Employees dealt with:

Dennis gave outstanding service. From beginning to end he was a superb communicator, totally honest, and helped every step of the way. Dennis had a highly professional manner that made me feel comfortable with an expensive purchase, and clearly explained all aspects of the car and sale process. I had a few specific questions, and each time he got back to me over email rapidly and with a straightforward answer. No funny business here. I will be going back to Dennis for my next car, and will also recommend him to friends and family.

Customer: Brian Rotenberg
Date: 2019-03-30
Reason For Visit:
Employees dealt with:

Excellent Service; Amazing Team

Marlon Redmond was an AMAZING salesman. He took the time to find me the car of my dreams, he spoke to the finance team prior to my arriving so I knew what information I needed to bring with me, and he ensured I had excellent service while at the dealership (I received a manicure and a fresh brewed mocha latte). Since purchasing my car a week ago, I've had several questions that Marlon, Doug Horner and Matt Frazier have responded to right away. Adam Essa did a great job of walking me through every detail of the vehicle, his knowledge of the car was great but his ability to show me how to use some functions that I would have never figured out was even better! The dealership was clean, everyone took the time to speak to my husband and I, my new car was clean, I cannot say enough good things about this amazing team and the excellent service!

Customer: Melissa
Date: 2019-03-29
Reason For Visit:
Employees dealt with:

Phenomenal car buying experience

My experience was exceptional. I was treated like family. I felt comfortable and not pressured to make a purchase. I received thee best cappuccino I've ever had per the MB cafe and even received flowers an a thank you card from Barry after my purchase. My customer service experience was/is superb. Andrew patiently explained all the paperwork regarding my purchase and kept a smile even after I asked so many questions. Everyone smiles that means so much. Thank you :-) I love my car!

Customer: KaySmith
Date: 2019-03-29
Reason For Visit:
Employees dealt with:

Recently bought a new truck from Eastway. It was a great experience. Came back for service and the service team was great. Took care of me in a timely manner. I have the utmost confidence in this place. Keep up the good work

Customer: Jon D
Date: 2019-03-28
Reason For Visit:
Employees dealt with:

Professional and caring

Great dealership, my wife I have purchased 10 CPO MB over the years. They treat you like family! I would recommend anyone to this dealership. Great customer service!

Customer: MB enthusiast
Date: 2019-03-27
Reason For Visit:
Employees dealt with:

This was my first time with Performance Ford. My experience was awesome, my sales person Jerry Hartford was very good, knowledgeable, relaxed and not pushy which is important to me. I can't say enough about the service I received and how good I felt about the purchase of my pre-owned vehicle. The service did not stop there ,however, Jerry let me know if there is anything that come up or if I have any questions to contact him anytime. Also, a thank you to the Manager Freddy who made a point of making sure I was happy.

Customer: Melanie Goodine
Date: 2019-03-25
Reason For Visit:
Employees dealt with:

I was greeted with a friendly hello and a handshake. My service advisor Matt was very professional All work scheduled to be completed was.. I was greeted again when I returned to pick up my vehicle. To top it off I received my car nicely washed. You can't ask for more than that.

Customer: carla sartin
Date: 2019-03-24
Reason For Visit:
Employees dealt with:

Superior customer service

My overall experience was nothing short of amazing. Marlon and Curtis were very helpful In making sure I was satisfied and fully knowledgeable about my purchase. I love my new vehicle and I'm happy to be a part of the Mercedes Benz family.

Customer: Dwig05
Date: 2019-03-22
Reason For Visit:
Employees dealt with:

GLc 300

Service was great. I was approved prior to arriving to dealership to be respectful of the dealers time and mines. Every thing discusd prior to arriving was executed. I highly recommend for serious Mercedes Benz buyers.

Customer: Sakeenah
Date: 2019-03-22
Reason For Visit:
Employees dealt with:

No Pressure Buying

Nick was great at answering all of our questions. He was every knowledgeable on the vans we looked at. He was able to work with us via email and text which made it not so disruptive, since we are all so busy. Thanks again Nick!

Customer: DLo
Date: 2019-03-22
Reason For Visit:
Employees dealt with:

First time buyer from this dealership

Sebastian was absolutely wonderful to work with. And Mike who handled the financial part for wonderful to work with as well. Great dealership that lives up to it's reputation.

Customer: That Lindsay girl
Date: 2019-03-20
Reason For Visit:
Employees dealt with:

Corey Shimell is the Mercedes AMG expert!

Corey Shimell was one of the best salesmen I've ever worked with, and that means a lot coming from me because I own a sales company! He made the process of buying my car incredibly easy and stress-free. He was completely transparent with everything, which made me feel very confident that I was making the right choice and getting a great deal on an amazing car. Not only was he committed to a mutually beneficial deal, he was also incredibly friendly, knowledgable, and hard working. Corey still continues to follow up with me to make sure I have everything and anything I need. I felt like some sort of famous VIP from this incredible experience. The entire staff at Mercedes-Benz North Olmsted was incredibly amicable. I look forward to a continuing relationship with this dealer!

Customer: stpeters
Date: 2019-03-19
Reason For Visit:
Employees dealt with:

Always a super experience at Mercedes North Olmstead

My fourth car buying experience with Allan Goldstein. Always makes it pleasant, easy and satisfying. Thanks to Allan, Bernie, Joanne, Andrew, Doug and the entire team for delivering on their vision to deliver a memorable and delightful customer experience!

Customer: PhylisM
Date: 2019-03-18
Reason For Visit:
Employees dealt with:

Outstanding customer service! #1

I had the pleasure of dealing with Shawn Blum for buying my 1st Mercedes. Super professional and made the process easy. Found me a car with everything I wanted and got a great deal!!!

Customer: Suzie101
Date: 2019-03-16
Reason For Visit:
Employees dealt with:

110% Committed to their Customers!

I was an out of state buyer and purchased my 2018 CPO MB from MB North Olmsted. First I will start by saying I was planning on flying out there from DC area as I knew the exact car I was looking. Shawn totally made it worth my while by providing detailed videos of the vehicle as well answering every question I threw at him about the car.. Once payment was completed, Shawn was able to get my vehicle to me in less than 12 hours. That is faster than Amazon Prime! For you folks looking from out of state, buy from this dealer with confidence. They stand behind their word and product they sale, particularly with preowned vehicles. Shawn is a super guy and was able to time everything just right so I had my car ASAP! I highly recommend this dealership for their dedication to their customers.

Customer: roger997
Date: 2019-03-15
Reason For Visit:
Employees dealt with:

This is our second time purchasing a vehicle at performance Ford used pre own. First time dealing with our salesman Wally K and treated us great with plenty of patience and helped us with all our questions. Made us feel good buying with no pressure, year later bought another and same he gave us the treatment we wanted and worked with our budget and we are very happy...thank you Wally for making car buying experience great... will consider all future buying with you...THANK YOU...

Customer: Jack & Lisa Karasarkissian
Date: 2019-03-15
Reason For Visit:
Employees dealt with:

OUTSTANDING

My experience was absoulutly amazing, the best customer service around it was a pleasure to work with Shawn Blum. He was very easy to talk, very helpful and patient with all of our questions. Thank you!

Customer: Aya
Date: 2019-03-12
Reason For Visit:
Employees dealt with:

Overall Experience

Barry went above & beyond during my car buying experience. He took the time to listen to what I really wanted, and then presented me with the perfect new GLE450. Barry made me feel so comfortable throughout this whole process & I truly enjoyed working with him!

Customer: KLM
Date: 2019-03-11
Reason For Visit:
Employees dealt with:

The quality of service has considerably improved over time. Not sure if there is new management or a new approach on how they do things but much better. Had an issue with the window, and the car needed to be taken apart, so they provided a car in the meantime. Above and beyond there, very appreciated. Keep it up. The issue with window electrical problem has been addressed and they went above and beyond to ensure that everything is in order. Very satisfied with the service. Thank you for taking the time to read these reviews and addressing customer issues.

Customer: Thomas Bud
Date: 2019-03-09
Reason For Visit:
Employees dealt with:

The Excellence Continues

I brought my fourth Mercedes home today from this dealership and I'm still smiling. I admit that I am spoiled after having dealt with Mercedes-Benz of North Olmsted for two decades. Allan Goldstein, my salesperson, is so knowledgeable and guided me with patience to my next car. He made sure we went over my wish list and located the best fit for my preferences, searching nationwide and bringing the ideal car here for me. He's also interesting to talk with and is quite genuine. All the people here are great including the excellent Service staff who have helped me over the years. I've learned that this dealership sets the bar high for themselves and I've come to rely on the quality and support they provide. Matt Frazier in Finance was also very thorough and knowledgeable about Mercedes cars and took the time to make sure all my questions were answered about this transaction. Steve in the Customer Support area spent a lot of time with me in my new vehicle to thoroughly acquaint me with how to use all the technology and features of my car so I can get the best results while using it. Helder Rosa, GM, offered his personal assistance should I need it as I began this most recent process. This is quite a team. All this and I had a latte at the coffee bar while they finished detailing my car today. I highly recommend this dealership.

Customer: JanB
Date: 2019-03-08
Reason For Visit:
Employees dealt with:

Had an excellent experience at this dealership recently. Right from the service bay to the service manager. Can't remember all the names but Jacob and the young lady that work in the service bay went beyond my expectations.They could not have been more professional. I've had some less than good involvement with Cambells,but you guys changed my impressions of what Toyota service should be.Many thanks to all envoled.

Customer: Stefanovich Michael
Date: 2019-03-08
Reason For Visit:
Employees dealt with:

Great experience!

We purchased our second car at this dealership and couldn't be happier with every step of the process. Mr. Goldstein is the most knowledgeable and helpful sales representative we've ever met. He is not just a great professional but a wonderful person. Every time we needed any kind of assistance with our previous vehicle, all we needed to do just give the dealership a call. Everyone at this location is very pleasant and helpful.

Customer: Natalie
Date: 2019-03-05
Reason For Visit:
Employees dealt with:

Best Ever Car Leasing Experience

I worked with Barry on my first-ever Mercedes lease. I cannot say enough positive things about the experience. Barry had everything ready to test drive before I arrived, and his knowledge of the brand was very helpful in informing my leasing decision. The entire process was the most efficient and enjoyable car leasing experience I've ever had. Barry and the rest of the team at Mercedes North Olmsted are awesome - thank you!!

Customer: crr1988
Date: 2019-03-04
Reason For Visit:
Employees dealt with:

Wonderful experience

Another amazing Mercedes from North Olmsted Mercedes. The service and overall experience keeps me coming back to North Olmsted Mercedes. I love my new GLA! Thank you Allan Goldstein and everyone at N.O. Mercedes!

Customer: KellyBibler
Date: 2019-03-03
Reason For Visit:
Employees dealt with:

Salesman was very friendly and knowledgeable

Customer: Rose Paton
Date: 2019-03-03
Reason For Visit:
Employees dealt with:

GO SEE ANTHONY!!! Fabulous service at this place. Anthony goes above and beyond to find you the perfect car and to make sure that you're happy. He has patience and will do his best to get you the best possible deal. Highly recommend.

Customer: J D
Date: 2019-03-01
Reason For Visit:
Employees dealt with:

I switched to Performance Ford because they were on top of their game. After purchasing 7 new vehicles since 2010 and dealing with the other dealership, Performance Ford was light years ahead for customer service and satisfaction. I would like to thank Elaine Rueger for always going the extra mile in helping me with warranty work and following up to make sure I was 100% satisfied with everything. Great job Elaine!!

Customer: Randy Bondy
Date: 2019-02-27
Reason For Visit:
Employees dealt with:

Excellent services

Hello my name is Valerie I am so grateful that I choose Mercedes Benz of North Olmsted is was the best experience I have ever had with any dealership, Curtis Cheney is very professional he works very hard he made sure he found the best deals for me and helped me choose the vehicle that would best fit for my family and which would also be affordable for me he diligently to make sure it all happened and kept in contact with me to Rearview me he was working hard. He is awesome well awesome and amazing are words that would closely describe Curtis Cheney but to be honest I don't think there are any words yet invented to describe this amazing man Thank you soooooo much.

Customer: All prasies to God
Date: 2019-02-24
Reason For Visit:
Employees dealt with:

My pre owned S550

My salesman Sebastian Martinez made my car buying experience great he was very knowledgeable about the Mercedes Benz brand and paid special attention to detail

Customer: Highwayj
Date: 2019-02-23
Reason For Visit:
Employees dealt with:

Very pleasant purchasing experience.

Sebastian was attentive to our desires,helpful in finding the perfect vehicle for us. His demeanor, always pleasant and respectful. His knowledge of available automobiles was outstanding. After purchase,he was quite capable to demonstrate the more salient features on the car. We would highly recommend him as a salesman,but more importantly as a person of fine character.

Customer: drlegl
Date: 2019-02-23
Reason For Visit:
Employees dealt with:

I switched to Performance Ford because they were on top of their game. After purchasing 7 new vehicles since 2010 and dealing with the other dealership, Performance Ford was light years ahead for customer service and satisfaction. I would like to thank Elaine Rueger for always going the extra mile in helping me with warranty work and following up to make sure I was 100% satisfied with everything. Great job Elaine!!

Customer: Randy Bondy
Date: 2019-02-23
Reason For Visit:
Employees dealt with:

Sprinter Purchase

Nick at Mercedes has been amazing. He found us exactly what we wanted. Since we purchased we wanted additional features added. I just had to give Nick a call and he made it happen. With the level of service we received after the purchase I can't imagine buying my next vehicle from anywhere but Mercedes Benz of North Olmsted.

Customer: Sprinter Owner
Date: 2019-02-21
Reason For Visit:
Employees dealt with:

Barry Sisler- the best in the business!

If you are looking for true personal customer service- look no further. Barry caters to your every need! Amazing experience to find my perfect car.

Customer: Salukis10
Date: 2019-02-16
Reason For Visit:
Employees dealt with:

We recently brought our vehicle in for service and could not have been happier. Everyone was very helpful. Highly recommended!

Customer: Adrian Fabbro
Date: 2019-02-14
Reason For Visit:
Employees dealt with:

Barry Sisler

I never liked going to buy/lease a new car. Barry/Mercedes made it easy, it's my fifth and I'd do it again w Mercedes of North Olmsted Jim

Customer: jimtoth1949
Date: 2019-02-12
Reason For Visit:
Employees dealt with:

Great experience @ Mercedes Benz of North Olmstead!

Just leased a new GLC300 after turning in my GLE350. The sales process was seamless thanks to my salesperson, Allan Goldstein! He was very professional, knowledgeable, helpful & was able to find the perfect vehicle for me, Thanks Allan!

Customer: kg465
Date: 2019-02-12
Reason For Visit:
Employees dealt with:

Very happy with the 5 people on staff who I had interactions with. The work was done in a timely manner and I've had no problem since. Thank you Performance Ford.

Customer: LB CANADA
Date: 2019-02-12
Reason For Visit:
Employees dealt with:

Fantastic dealership

Knowledgeable and polite salesman. Had an answer to all questions and a solution to any problems. He's definitely good at his job. His confidence in mercedes transferred to our confidence in him as a salesman and our confidence in mercedes as well.

Customer: Jgallagher
Date: 2019-02-08
Reason For Visit:
Employees dealt with:

Top Notch

All of the positive reviews I see are spot on considering my purchase experience (have not had any service yet). They had a car I wanted to test drive. As others have noted, even while I waited for the test drive everyone around was friendly and informative, from the receptionist to the employees walking through the sales floor. Matt lined me up to drive and thoroughly explained anything I needed or wanted to know as we drove. I ended up heading home to consider things, eventually settling on a different vehicle that was only at a dealer out of state. Matt made it no problem to procure this one, informing me with updates as needed until my car arrived. To make things totally convenient for me, Matt ended up delivering the car to me, about 45 minutes away. I applaud Matt's informative but unpressured assistance all the way through. Normally I dread having to purchase a car, but this was a pleasant experience from the get go. Highly recommend.

Customer: laxdpole
Date: 2019-02-08
Reason For Visit:
Employees dealt with:

Overseas BMW went above and beyond when a massive pothole flat tire stranded us on the side of the highway in the USA on Superbowl Sunday. Coordinating with BMW roadside assistance a cross-border tow was arranged to Overseas BMW who despite being closed on a Sunday had someone meet us at the dealer to accept our vehicle and give us an amazing loaner. Thank you for the great service!

Customer: Rashid
Date: 2019-02-08
Reason For Visit:
Employees dealt with:

When I was searching to trade in my vehicle, I was addressed by very friendly and knowledgeable staff! They understood immediately what my wants and needs were for a new car, and made the information for finding a new car very accessible. I at no point felt pressured or taken advantage of, and when I was unsure they were very patient, and had no problems in explaining things in a way that I understood. Overall, the experience was seamless and fair, and I felt comfortable the entire time. I would most definitely recommend this dealership to individuals looking to purchase a new vehicle, or trade in their current one!

Customer: Francesca Gable
Date: 2019-02-07
Reason For Visit:
Employees dealt with:

Pleasure.

A pleasure is something enjoyable, it is not considered hard to do, difficult or tedious. A pleasure is not work, rather; pleasure is enjoying the reward for it. Owning a Mercedes-Benz is a wonderful reward for that hard work.... Buying it from Mercedes-Benz of North Olmsted is a pleasure. I would recommend to anyone who wants the Best buying experience; get your new car from Mercedes-Benz of North Olmsted. Doing business with them is a true pleasure and the reward will be incredible. Thank you Barry Sisler and Helder for a better than 5 Star buying experience. -Danny

Customer: theoddlifeofdan
Date: 2019-01-29
Reason For Visit:
Employees dealt with:

Smooth as Butta

I was on the fence about pulling the trigger on the vehicle that I purchased. Sam said something so logical and I was no longer on the fence. I really wanted to keep my monthly payment at $600 and I was trying to find a cabriolet to fit into that box. I was also looking at setting and not getting everything that I wanted. Sam said, if you're spending that amount of money on a vehicle you don't settle, you get what you want. Sam was right and I'm so excited and happy with my purchase. Sam also treated us as though we were the most important people in the room. Sam IS THE BEST!

Customer: CatherineReed
Date: 2019-01-27
Reason For Visit:
Employees dealt with:

Highly recommended Barry Sisler

This is my 4th Mercedes. I finally found a guy in Barry Sisler who matches + surpasses the quality of the cars! The entire experience at MB NO is superb.

Customer: Carlysam1
Date: 2019-01-26
Reason For Visit:
Employees dealt with:

Easiest car I ever "bought"

Barry Sisler and his team were absolutely incredible to work with. Everything was seamless from start to finish and they completely exceeded my expectations. Highly recommended!

Customer: Katie
Date: 2019-01-23
Reason For Visit:
Employees dealt with:

Very competent, quick and supportive service, extremely friendly and warm approach

Customer: reading town
Date: 2019-01-22
Reason For Visit:
Employees dealt with:

They know how to take care of Customers.

General Manager Helder Rossa, was excellent to deal with and it was the same Max Kovacs, Sales and Leasing Consultant.These guys make it so easy at there car dealerships and no stress at all. This should be an example of how customer service should be in everything.

Customer: Achar
Date: 2019-01-21
Reason For Visit:
Employees dealt with:

Without dragging out the whole story. I took my fairly new car in today to get its first oil change. I wasn’t really due for awhile yet but since it was first oil change I thought I’d get it done a bit sooner. Service guy quoted me 48+taxes. But was later told the car requires semi synthetic oil. It was now going to cost 100$. I asked if they had drained the oil yet. At that price I’ll wait the 5k more I have on oil life. Service guy advises me the oil change had been done and they would honour original quoted price. That’s a stand up thing to do. They didn’t have to. They could have said sorry the car requires this oil. And it cost this much. But instead they chose to earn a new regular customer. Thank you Oakridge Ford John E

Customer: John Earley
Date: 2019-01-19
Reason For Visit:
Employees dealt with:

New smart car!

Shawn is a friendly and efficient salesperson! The whole process was painless without all the pressure some dealerships are prone to. I am so happy with my upgraded 2016 smart car and glad my old one will find new life thanks to N Olmsted Falls Mercedes Benz!

Customer: Wanda duck
Date: 2019-01-17
Reason For Visit:
Employees dealt with:

Outstanding sales and service!!

Once again, my experience at Mercedes-Benz of North Olmsted was excellent. Barry Sisler helped my select the car that was a perfect fit for me. I highly recommend MBNO to anyone in the market for a car.

Customer: CJS
Date: 2019-01-14
Reason For Visit:
Employees dealt with:

Loved my experience with Performance Ford purchasing my 2016 Ford EDGE!! Customer service was excellent in both sales and financial, with an overall very friendly atmosphere. I would highly recommend Performance Ford to family and friends!

Customer: dongling cai
Date: 2019-01-14
Reason For Visit:
Employees dealt with:

This was my best ever car buying experience. Doaa Abu Ras and the entire staff at Lexus of Windsor were extremely welcoming and did whatever they could to make me feel comfortable and valued. I would highly recommend Doaa and this dealership to any and all who ask.

Guest: Sheila Edwards
Date: 2019-01-11
Reason For Visit:
Employees dealt with:

We had a situation where we were not happy with the condition of our vehicle. Matt from Performance Ford Service heard about this and was extremely helpful and went above and beyond to correct it. Our family is impressed with the high level of attention and service that was provided to us. This was definitely a pleasant experience and has resulted in us letting our friends and family know of the exceptional service we received. I am quite sure that other Dealerships would not have come through for us like Performance Ford Service did. Thank you Performance Ford Service and Matt. :)

Customer: Bonnie Dominey
Date: 2019-01-11
Reason For Visit:
Employees dealt with:

Found the exact car I was looking for

I have so far the best after sales service at this dealership. This shall be an example of how customer service should be in everything not only for car dealerships.

Customer: Mrahman
Date: 2019-01-10
Reason For Visit:
Employees dealt with:

great customer service and care for my vehicle. if any issues arise it is always taken care of. Vehicles are always kept clean and good caring and smart techs with caring and detail oriented service advisors

Customer: Angelo Fregapane
Date: 2019-01-10
Reason For Visit:
Employees dealt with:

Such a smooth experience!

POCs: Chris Nixon, Matt Frazier, & Mike Ryba I usually don't write reviews, but I have to acknowledge the excellent experience I had w/ MB of North Olmsted. I had a horrible experience at a local dealer just a week prior. However, when I inquired about a car listing at North Olmsted, Chris was prompt in sending me photos and videos of the vehicle. Additionally, he was extremely honest - bringing aesthetic defects to my attention (purchased a CPO vehicle). Establishing this level of trust was ESSENTIAL as I was buying the car from out-of-state. Chris maintained communication - providing me with the latest status throughout the entire purchase process even through final transportation. The finance portion was seamless as well! Matt & Mike were both prompt and thorough in securing financing w/ MBFS (they beat my federal credit union's APR by 1.3%). Honestly, I couldn't have asked for a better experience. I love my car! Even more, I look forward to future business and a long relationship not only with Mercedes-Benz, but specifically, Mercedes Benz of North Olmsted (& I live 6 hours from Ohio! lol) Well done Chris, Matt, & Mike! Well done!

Customer: DCoupe
Date: 2019-01-09
Reason For Visit:
Employees dealt with:

Bought sight unseen - great experience!

As a Texas buyer who knew exactly what I was looking for, MB North Olmsted was the only shop in the country that had a C300 spec'd perfectly. I don't love buying sight-unseen, but Shawn Blum made the process effortless and bent over backwards to make the process easy and ensure I was comfortable with the transaction. I couldn't have asked for a smoother purchase, and I truly believe it's because the guys and gals at North Olmsted really care about their customers. Can I get some of that Ohio hospitality to rub off on the dealers down here?

Customer: JSteve
Date: 2019-01-09
Reason For Visit:
Employees dealt with:

I had a wonderful experience with Lexus of Windsor and would highly recommend their expertise and professionalism. I was previously a Mercedes girl, and with the help of Doaa, and her team, Mustapha and Jordan, I was eased into a new Lexus and I couldn’t be happier. Service was top notch and their appreciation gifts were a very classy touch. Thank you Doaa my Lexus girl!

Guest: Tina Cerasa
Date: 2019-01-09
Reason For Visit:
Employees dealt with:

A truly wonderful experience

As soon as I walked into the North Olmsted Mercedes-Benz dealership, I instantly knew why they are considered the number one dealership in the central region. In fact I would consider it more like the Disney of Mercedes-Benz dealerships. I've visited many other dealerships however this one is truly unique. The moment I stepped into the showroom I was greeted by an amazing team of professionals like Katherine and Allan who helped me procure the correct car for my needs,style and price point. Lastly, and most importantly is that they made me feel like part of the Mercedes Benz of North Olmsted family and not just a customer. Thank you, John

Customer: Shrews
Date: 2019-01-08
Reason For Visit:
Employees dealt with:

I just purchased an RX from Windsor Lexus And it was a great experience ! Doaa 👍👍 and Mustafa both went above and beyond To make sure I was happy! Also Christina Very professional staff and i would highly recommend! .

Guest: Sara K
Date: 2019-01-06
Reason For Visit:
Employees dealt with:

When my new Edge experienced difficulties with the hatch cover opening and closing, I requested a service appointment. I was fortunate to be assigned to Matt Willar. After assessing the problem he advised me that because my vehicle would be required for a couple of days he would arrange a loaner vehicle for me, which he promptly did. During the time of service and repair, he kept in touch with me on a regular basis to keep me informed as the matter progressed. I appreciated this very much as it eliminated any concerns I might otherwise had as to the outcome and when my Edge would be ready for return to me.As a customer that attention to detail displayed by Matt was very comforting and in my view represents the highest ideals of first class customer service for which Performance Ford and Ford Canada should be proud. Sincerely, Richard Gates,Q.C.

Customer: Richard Gates
Date: 2019-01-06
Reason For Visit:
Employees dealt with:

Very nice overall experience. Special thanks to agent Franklin Omorodion for his outstanding service and support.

Customer: Midhun Dan
Date: 2019-01-06
Reason For Visit:
Employees dealt with:

Great buying experience

Buying a car is stressful but working with Curtis Cheney made the whole process so easy! I'm so happy with my new car and I know I would t have gotten such great service anywhere else! Curtis was so kind, helpful and insightful. He answered every question I had and made sure I knew everything necessary to make a purchase of my dream car! I recommend Curtis and the team to everyone!!

Customer: Hall2010
Date: 2019-01-05
Reason For Visit:
Employees dealt with:

Me and my husband recently purchased a CX-3 from Mazda - Provincial Road. We are absolutely delighted with the staff, especially Jeff Pellizzari and Franklin Omorodion. They both are extremely knowledgeable, friendly, and helpful. We are new in Canada and they helped us make the right decision about the purchase - we are satisfied with our purchase and glad we made the decision. It was also a pleasure to deal with Tammy, their Finance Manager. I would highly recommend Windsor Mazda and its friendly staff to the prospective customers.

Customer: Sarmistha Sarcar
Date: 2019-01-03
Reason For Visit:
Employees dealt with:

just fun and less stress

great personality Shawn easy to work with Bill GM very helpful he gave me reasonable price great financial director Matt Frazer great team I highly recommend them

Customer: esfands
Date: 2019-01-02
Reason For Visit:
Employees dealt with:

The team at Performance Ford in Windsor is what keeps me coming back time and time again. Myself and my entire family have purchased all our vehicles at Performance Ford. Both the Sales and Service Team are extremely professional, friendly and knowledgeable! I would not go anywhere else to buy a vehicle or have it serviced.

Customer: FASTSIGNS 658
Date: 2019-01-02
Reason For Visit:
Employees dealt with:

Great experience

Allen was great to help find the perfect vehicle, and was able to get it quickly. Katherine spent time to show me all of the features, and Andrew was great with the paperwork. Thanks again for all the help!

Customer: glc amg 43
Date: 2018-12-29
Reason For Visit:
Employees dealt with:

Very Professional Staff

Effective and efficient. Great product knowledge with a willingness to explain features. Friendly and courteous. We were greeted with a friendly receptionist, assisted by a professional Sales Member.

Customer: Beachwood
Date: 2018-12-28
Reason For Visit:
Employees dealt with:

Great communicationand service

It was a great experience purchasing from Shawn Blum. Great communication during and after we completed the deal. Great clean professional dealership. 10/10 A+++

Customer: Spangella
Date: 2018-12-26
Reason For Visit:
Employees dealt with:

Cleveland OH Snow for Christmas

Just bought a vehicle from this company Dec 22. It snowed the night before so of course all cars are covered. My husband being the car guy had to be there first thing in the morning. We were introduced to Curtis Cheney Jr. Sales Consultant. What a pleasure it was to work with him. Very personable salesman He was very knowledgeable about our vehicle We were there to purchase and he expedited the sale very quickly. We defintely would recommend him to our family and friends.

Customer: Joe & Janice G
Date: 2018-12-23
Reason For Visit:
Employees dealt with:

Great car purchase experience!

I found a great pre-owned Audi A6 at Mercedes Benz of North Olmsted on the internet and contacted them by phone. I worked with Shawn Blum to finalize price and make all the arrangements for purchase on Saturday morning. We were able to conclude everything in an hour or so which was great. Since I live about 300 miles away, I purchased an airline ticket to Cleveland arriving Monday morning at 10:00am and Shawn was waiting for me as I walked out of the terminal. We were at the dealership in under 15 minutes and I was able to conclude the purchase in under 40 minutes. The car was in great condition and was exactly as they represented it. I was on the road back home before 11:00am which was unbelievable. My overall experience was excellent and Shawn Blum was very helpful and professional throughout the entire process. I would recommend Mercedes Benz of North Olmsted and Shawn Blum to anyone without hesitation. This was my first experience buying an automobile primarily through the internet and it went so well I plan to do it for my next purchase.

Customer: martin5220
Date: 2018-12-23
Reason For Visit:
Employees dealt with:

New Car Purchase

Allan Goldstein was very helpful in my purchase of a 2018 Mercedes E300. A true professional who ensured an efficient and pleasant experience. I would recommend Allan and North Olmsted MB.

Customer: littlecarguy
Date: 2018-12-22
Reason For Visit:
Employees dealt with:

Professional knowledgeble friendly and accomodatin

From our salesman Barry to everyone through the process we had an enjoyable experience purchasing our C300. They were thourogh in every aspect of the purchase. We highly recommend kicking the tires at this dealership before you go elsewhere. An absolutely wonderful experience.

Customer: Jack and Sue Gabriel
Date: 2018-12-22
Reason For Visit:
Employees dealt with:

Top Notch & Second to None

Incredible service and attention to detail from start to finish! Nick (aka SprinterNick) not only answered all my questions but made my purchase experience fun!! Thank you Nick and everyone at Mercedes-Benz North Olmsted for taking great care of me!!

Customer: Karen B
Date: 2018-12-21
Reason For Visit:
Employees dealt with:

Best experience ever. Infotainment system broke, they called Teicore and got everything settled within minutes. Part came in within 2 days and the service was amazing. All done within a few days and no hassle. Thank you so much.

Customer: Ljubisa Kuljanin
Date: 2018-12-19
Reason For Visit:
Employees dealt with:

Wonderful Experience

I walked into the dealership and was meant with nothing but smiles and warm welcomes. Immediately Corey Shimmel came up to me and introduced himself and continued to make my visit welcoming. Mr. Shimmel had removed all the headache that comes with buying a new car and replaced them with sheer enjoyment and anticipation. This is my first Mercedes and the experience that I had at this dealership made me never want to deal with any other places again. Everything is amazing about this dealership from the receptionist remembering my first name to the spectacular elegance of the showroom. The car I wanted needed a belt replaced and the service was impeccable. They brought me a loaner vehicle and handled all the repairs astonishingly quickly. The financing went incredibly smooth and Mike was very helpful answering all my questions and concerns. This has been the hands down best service I have received from any dealership or service center. Truly a remarkable experience.

Customer: Hiltk29
Date: 2018-12-18
Reason For Visit:
Employees dealt with:

I Stopped by at Lexus to look at cars and was greeted by Duaa. She took the time to show me around and made me feel at home. She was very professional and answered every question and made my decision very easy. Also the sales manager Mustapha was very nice and professional. Between the two of them I was able to lease a car within my budget and I would highly recommend them to my friends and family.

Guest: amini arabi
Date: 2018-12-18
Reason For Visit:
Employees dealt with:

Have been to Performance Ford several times, this last time was for my key fob which was not working properly. I was able to get a new fob & they programmed it as well. The staff is courteous and very professional. Will definitely go back if there are any other issues with my vehicle.

Customer: Dave Pickford
Date: 2018-12-18
Reason For Visit:
Employees dealt with:

2016 Edge recently in for a recurrent rattle. Service Tech Kendall took the time to go out for a test drive and together her and I examined the tail light assemblies and she repaired the issue with them. Issue appears to be resolved but I know I can ask for Kendall again to look at the vehicle if this same issue returns which saves me having to re-explain the problem...which is VERY helpful. Also, have had Sue as my service advisor for years and she is always pleasant and customer service oriented!

Customer: Shane Hudson
Date: 2018-12-17
Reason For Visit:
Employees dealt with:

Awesome experience.

Matt knew exactly what I was looking for in a car. Arranged a test drive and completed the paperwork the same day. Great customer service!

Customer: Paul J
Date: 2018-12-15
Reason For Visit:
Employees dealt with:

I can't even

I honestly didn't think I would be getting a car from this dealer shop based on my credit but they really shocked me and got me in something very nice I would recommend anybody to this dealer shop awesome job

Customer:
Date: 2018-12-14
Reason For Visit:
Employees dealt with:

My sales associate, Mitch, was great!

Mitch educated me regarding my new car, it's accessories, the dealership, service department, etc. Additionally, he's continued to contact me to make sure everything's running smoothly and helped me with all my other questions. I would refer this dealership & it's employees to anyone. Thank you al.

Customer: Sandra
Date: 2018-12-12
Reason For Visit:
Employees dealt with: