EXCHANGE POLICY

There is no way to buy the wrong car from The Rafih Auto Group. With our 5 day or 100-km(60mi) Exchange guarantee you have the ultimate peace of mind while shopping with us for your next New or Pre-owned vehicle.

Disclaimer: Vehicle can only be exchanged in the event of major mechanical problems. A single exchange/refund per client is permitted at all participating Rafih Auto Group Dealerships. The exchange guarantee runs for 5 days or 100kms(60mi), whichever comes first, starting on delivery date.

The vehicle must be of equal or greater value. In the event of an exchange, any equipment that has been added to the vehicle can be moved to the new vehicle at the customer’s expense. If it cannot be moved, the equipment is non-refundable.

The exchanged vehicle must be returned in the same apparent condition and state it was in upon delivery. The vehicle exchange program cannot be assigned, transferred or sold, in whole or in part. The exchanged vehicle must first be inspected by the Rafih Auto Group.

The exchange program does not apply to Second Chance Credit and alternative financing clients nor does it apply to Wholesale units, “B Lot vehicle’s” or vehicles sold “AS IS”. The exchange program applies to all Rafih Auto Group Dealerships in Canada, and to all purchases made after April 16th, 2020.

Exclusions: Vehicles that have been damaged by the customer or anyone else, Commercial vehicles, Vehicles that have been modified or altered by the customer or someone else, in any way whatsoever, Vehicles that have been repaired without Rafih Auto Group’s prior authorization. Please note: The 5 Day Exchange is not applicable for all Rafih Auto Group dealerships and vehicles. If you are not sure if your vehicle is covered, contact your sales rep.


Why buy from the Rafih Auto Group?

Whether you are looking for a great place to buy your next new or used vehicle, find a qualified repair centre, or looking for parts for your vehicle, the Rafih Auto Group has the answer.

  • We offer both New vehicles and Pre-owned vehicles with over 25 brand manufacturers and over 500 Pre-owned Vehicles to choose from.

  • We’re constantly changing to meet the needs of our customers and stay ahead of the competition and we are committed to investing in modern technology to ensure that we are always on the cutting edge.

  • We use very strategic programs and tools that give us current market data to price our vehicles to the market to make sure that our customers are getting the best deal not only on the new car but on your trade in as well. Ask for your free Live Market analysis report and save time and money.

  • WE BUY CARS – Any make, model or condition ; No purchase necessary.

  • We are OPEN 24 hours a Day/7 Days a week with our online showroom and chat service.

  • Our market value pricing provides the most competitive prices on all our pre-owned vehicles all the time. Market Value Pricing is achieved by polling over 20,000 pre-owned websites every day to ensure that every single customer receives real time Market Value Pricing on every pre-owned vehicle we sell.

  • Customer service is our top priority.

The Rafih Auto Group is proud to serve Windsor and Essex County, La Salle, Tecumseh, Amherstburg, Leamington, Essex, Belle River, St. Clair Beach, Chatham, Toronto, Ottawa, Mississauga, Brampton, Hamilton, London, Markham, Vaughn, Kitchener, Richmond Hill, Burlington, Sudbury, Oshawa, Barrie, St. Catharines, Guelph, Cambridge, Kingston, Thunder Bay, Waterloo, Brantford, Pickering, Niagara Falls, Peterborough, Sault Ste. Marie, Sarnia, North Bay, Belleville, Timmins, Woodstock, St. Thomas, Stratford, Orillia, Owen Sound. Aurora, Milton, Oakville, Parry Sound, Whitby. Our Canadian brands include: Mercedes-Benz, Sprinter, AMG, BMW, MINI, Jaguar, Land Rover, Chrysler, Dodge, Jeep, RAM, FIAT, Ford, Lincoln, Honda, Lexus, Toyota, Mazda, Chevrolet, Buick, GMC, and Corvette, With over 23 brands and over 1,200 full- and part-time employees, we look forward to serving all your automotive needs!


Contact Us at Rafih Auto Group


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