Career Options

Financial Service Manager

Essential Duties:

  • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
  • Greets customers politely and courteously when presented by salespersons on turnover.
  • Reviews all figures agreed upon between the customer and the sales department.
  • Discloses and/or confirms figures with the customer and discusses payment options.
  • Assists customers in selecting insurance and protection products or accessories for their vehicle.
  • Explains fully product performance, application, and benefits to customers.
  • Describes all accessory equipment available for customer purchase or lease add-on.
  • Reviews and verifies credit application information/credit reports and determines customer’s credit worthiness.
  • Works with lenders to structure loans according to customer needs and lender’s guidelines.
  • Prepares all paperwork required to complete the lease/purchase transaction including all registration forms, finance/lease contracts, licensing documentation, pre-delivery work orders, purchase orders, special parts arrangements and other documents required by provincial and federal regulatory agencies.
  • Ensures each customer fully understands the terms of their purchase/lease agreement.
  • Exhibits high level of commitment to customer satisfaction.
  • Knows and understands the federal, provincial, and local laws which govern retail automobile sales.
  • Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
  • Attends product and sales training courses as requested by sales manager.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
  • Knows and understands equity and values, and is able to explain depreciation to the customer.
  • Ensures that the sales manager reviews all completed deal files.
  • Answers questions that may arise from a purchase/lease transaction and provides documentation, if necessary, to the Vehicle Sales Clerk or Sales Manager.
  • Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
  • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintains a monthly sales log to track and monitor sales volumes, penetrations and gross averages as established by the General Manager.
  • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and sales techniques more effectively.
  • Attends all training and sales meetings.
  • Maintains professional appearance.
  • Responds to all pages in a timely manner.

Apply For Position Learn More

Sales Manager

LEAMINGTON CHEVROLET BUICK GMC LTD.

Job Description:

The Company: Serving the Windsor area for over 40 years, we are a well-established family business which has a strong and committed Team with many years of experience satisfying our customers' needs.

Ensures customer retention and profitability in this profit center by hiring, training, and measuring the performance of salespeople and establishing customer-focused sales standards.

Essential Duties:

  • Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
  • Hires, trains, motivate, counsels, and monitor the performance of all new-vehicle sales employees.
  • Prepares and administers an annual operating budget for the new-vehicle sales department.
  • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect new-vehicle sales.
  • Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
  • Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
  • Maintains an accurate daily log that reflects all sales activities in the dealership.
  • Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
  • Develops, implements, and monitors a follow-up system for new-vehicle purchasers.
  • Maintains teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process.
  • Conducts daily and weekly sales meetings.
  • Provides effective communication throughout the new vehicle department as well as interdepartmentally.
  • Ensures that new-vehicle salespeople understand and follow dealership policies and procedures.
  • Provides proper product and training resources for salespeople on a regular and continuous basis.
  • Oversees the efforts of new-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
  • Works with salespeople on programs that will increase the new-car gross and F&I penetration.
  • Develops incentive programs along with dealer and other managers.
  • Helps salespeople close deals when necessary.
  • Completes deal settlement sheets and turns into accounting office in a prompt and timely manner.
  • Establishes and maintains standards for the delivery of vehicles to customers.
  • Schedules first service appointment at time of delivery.
  • Provides dealer with accurate floor traffic control data on a daily basis.
  • Processes salesperson commission sheets and monitors payroll records of salespeople.
  • Reviews inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency.
  • Recommends to the general sales manager the new-car inventory to be carried by color, model, and equipment, based on a variety of customer and market analyses.
  • Assists the used-vehicle department with trade appraisals as needed.
  • Directs merchandising and advertising efforts for the new-vehicle department in conjunction with the other managers and dealer.
  • Assists in the development of advertising campaigns and other promotions.
  • Attends managers meetings as requested.
  • Maintains professional appearance.

Attributes/Skills:

  • Process driven individual with hands on and disciplined approach
  • Proven success working in a fast paced environment
  • Experience working with large Sales team
  • Proficient in developing and managing a CRM platform to retain customers and seek out new prospective sales

Rafih Auto Group offers a great compensation package including Health Benefits, a great working environment, professional development training and opportunity for advancement in one of Canada’s largest automotive dealership groups.

Previous experience as a Sales Manager is required for this position.

Apply For Position

Sales Representative

LEAMINGTON CHEVROLET BUICK GMC LTD.

Job Description:

The Company: Serving the Windsor area for over 40 years, we are a well-established family business which has a strong and committed Team with many years of experience satisfying our customers' needs.

Summary:

Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.

Essential Duties:

  • Satisfies the transportation needs of vehicle purchasers.
  • Sells/leases and delivers the required minimum number of units per month, after initial training.
  • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
  • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
  • Explains fully product performance, application, and benefits to prospects.
  • Describes all optional equipment available for customer purchase.
  • Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
  • Utilizes dealership sales control and follow-up system.
  • Exhibits high level of commitment to customer satisfaction.
  • Knows and understands the federal, state, and local laws which govern retail automobile sales.
  • Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
  • Attends product and sales training courses as requested by sales manager.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
  • Knows and understands equity and values, and is able to explain depreciation to the customer.
  • Ensures that the sales manager has an opportunity to meet each customer.
  • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
  • Writes complete sales orders and processes paperwork in accordance with established dealership policies.
  • Prepares sold vehicles for customer delivery prior to customer arrival.
  • Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
  • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
  • Schedules first service appointment.
  • Follows up on all post delivery items, and special requests to be sure that all customer expectations are met.
  • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintains a prospect development system.
  • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Attends sales meetings.
  • Maintains professional appearance.
  • Responsible for dealer trades, both pick-up and delivery.
  • Responds to all pages in a timely manner.
  • Attends all training and sales meetings.

Rafih Auto Group offers a great compensation package including Health Benefits, a great working environment, professional development training and opportunity for advancement in one of Canada’s largest automotive dealership groups.

Apply For Position

Windsor Mazda

Sales Representative

We are looking for Retail sales representatives for our growing Windsor Mazda Dealership.

If you are good at sales and are interested in earning above average income please contact us. The work involves car sales, automotive finance, auto warranty sales, sales of insurance products, other aftermarket products, and customer interaction.

We offer:

  • Top commission rates and attractive uncapped performance bonus package
  • Growth potential
  • Highest quality sales leads
  • Qualified and motivated support team
  • Access to major Prime and Subprime Lenders
  • Friendly working environment
  • Large vehicle inventory, indoor air conditioned/heated showroom

Apply For Position

Service Advisor

Apply For Position

Fixed Operations

Our Fixed Operations area (also known as Parts and Service) is the "glue" that binds the customer to the dealership by insuring their vehicle operates at peak performance. Regardless of what the vehicle needs - from ongoing vehicle maintenance to wheel alignments, brakes or even to determine more complex vehicle repairs with on-board computer diagnostics, our fixed operations team can make it happen. This is where customer satisfaction is essential. Beginning with the customers initial contact with one of our coordinators to schedule an appointment; to our factory trained technicians who ensure vehicle performance is at its best; to our knowledgeable service consultants who walk the client through the work performed on their vehicle; one thing stands out - Our focus on Customer Satisfaction.

Apply Now

Accounting

The essence of the accounting function is to provide a service to management through data interpretation allowing us to make the best business decisions possible. With this focus on their internal customers our consolidated accounting groups supply management with services in payroll, account payables, account receivables, title work, contract processing and interpretation of the manufacturers' financial statements.

Apply Now

Vehicle Sales

From the time the vehicle arrives on the lot and is brought into inventory (sales lot attendant), to the interested customer's call answered with a smile (receptionist), to insuring the vehicle is immaculate inside and out (technician and detailer), to assessing the needs of the customer on the phone or in the showroom and matching their interests with the right vehicle (sales consultant) and finally the products that add uniqueness to the vehicle and the sales contract (financial services consultant); every step has just one focus - the customer.

Apply Now

Management

The management team at Rafih Auto Group focuses primarily on our only unique asset - our people; ensuring they have an environment to thrive and succeed. Yes, our managers are responsible for a myriad of metrics and implementing programs to keep us ahead of the competition and they realize this is best accomplished through the people at their stores. Meeting all these demands requires a special individual - are you up for the challenge?

Apply Now